Client Services Executive - Supplier - Hammersmith

CVUK; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic service provider in the UK is seeking a Client Services Coordinator. This role involves engaging with clients, managing orders, and ensuring operational efficiency. The ideal candidate will possess strong communication skills and experience in customer service. The position offers a competitive salary and opportunities for professional growth within a collaborative team environment.

Benefits

Competitive salary

Opportunities for professional development

Collaborative team environment

Occasional UK travel

Responsibilities

• Communicate regularly with clients and understand their requirements.
• Create and maintain sales orders using ERP systems.
• Track stock levels and raise purchase orders.
• Handle queries via phone, email, and chat.
• Allocate orders and create dispatches.
• Generate invoices and maintain customer records.
• Support account managers with client activities.
• Assist with administrative tasks.

Skills

Strong communication and relationship‑building skills

Problem‑solving ability and attention to detail

Comfortable using technology and ERP systems

Previous experience in customer service or account management

Job description

We are looking for a proactive Client Services Coordinator to support account management activities for a diverse portfolio of clients. This role focuses on delivering exceptional service, managing orders, and ensuring smooth operational processes while identifying opportunities for growth.

Key Responsibilities

• Client Engagement: Communicate regularly with clients via meetings, calls, and digital channels. Understand their requirements, confirm reorder plans, and identify opportunities for additional sales.
• Sales Support & Order Management: Create and maintain sales orders, returns, and exchanges using ERP systems. Monitor online ordering portals and coordinate with IT partners for updates and maintenance.
• Stock & Purchasing: Track bespoke and standard stock levels, raise purchase orders, and advise clients on stock availability. Arrange embellishments for off-the-shelf items when required.
• Client Service & Issue Resolution: Handle queries via phone, email, and live chat within agreed timelines. Process made-to-order requests, log quality control returns, and elevate issues when necessary.
• Logistics & Reporting: Allocate orders, create dispatches, and monitor picking schedules. Prepare and distribute client reports according to agreed schedules.
• Financial & Administrative Tasks: Generate invoices in line with contractual agreements. Set up and maintain accurate customer records in internal systems.
• Client Experience & Growth: Support account managers with client activities such as trials, roadshows, and photoshoots. Attend client meetings and gather feedback to improve service.
• General Support: Assist with administrative tasks to ensure smooth delivery of products and services. Provide support to remote team members with head‑office based tasks.

Skills & Experience

• Strong communication and relationship‑building skills.
• Problem‑solving ability and attention to detail.
• Comfortable using technology and ERP systems.
• Previous experience in customer service or account management preferred.

Benefits

• Competitive salary
• Opportunities for professional development
• Collaborative team environment
• Occasional UK travel