Client Services Administrator

UKund Control; Billericay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based services firm in Billericay is seeking a Client Services Administrator to facilitate client interactions and manage tenders, quotes, and purchase orders. The ideal candidate will possess strong organisational skills and technical proficiency in tools like Excel and Power BI. This role offers a competitive salary, professional development opportunities, and a supportive work environment focused on teamwork and client service excellence.

Benefits

23 days holiday plus bank holidays

Robust pension scheme

Employee support services

Gym memberships

Employee Recognition Scheme

Qualifications

• Experience in managing client relationships and providing excellent service.
• Strong organisational skills to prioritise tasks and manage multiple projects.
• Ability to work collaboratively with internal teams and external stakeholders.

Responsibilities

• Manage and log tenders, ensuring smooth processing.
• Review and edit quotes for accuracy and compliance.
• Ensure purchase orders are updated accurately and manage client communications.
• Oversee compliance for Extra Works and maintain documentation.
• Regularly update client portals with essential documents and track activity.

Skills

Client Liaison

Attention to Detail

Team Collaboration

Resilience & Flexibility

Communication

Technical Skills

Tools

Microsoft Office Suite

Excel

Power BI

MS Teams

Job description

Client Services Administrator

Location: Billericay

Salary: Competitive

Contract Type: Permanent

Hours & Shift Patterns:

• Winter season (October–April): Shift rotation covering 6am–3pm, 7:30am–4:30pm, 10am–7pm. Includes weekend working and public holidays (rota basis, with time off in lieu).

• Off-season (May–September): Monday–Friday, 8am–5pm, no weekend work.

Are you an organised, detail-oriented professional with a passion for delivering outstanding client service? At Ground Control, we’re looking for a proactive Client Services Administrator to join our team. In this dynamic role, you’ll work closely with Key Account Managers, Contract Managers, Finance, and clients to ensure seamless communication and the efficient management of tenders, quotes, purchase orders, and invoices.

Supporting multiple client accounts, you’ll thrive in a high-volume, varied environment where no two days are the same. From managing seasonal workflows and maintaining client portals to processing tenders and quotes, your contribution will be vital in keeping operations running smoothly and ensuring clients receive an accurate, timely, and professional service.

Key Responsibilities:

• Tenders: Manage and log tenders, coordinating with the relevant Contract Managers to ensure smooth processing. Communicate with clients to keep them informed and engaged throughout the process.

• Quotes: Review, check, and edit quotes for accuracy, compliance with company standards, and timely delivery to clients. Maintain an organised system for all quote uploads.

• Purchase Orders: Ensure purchase orders (POs) are updated accurately. Conduct thorough checks for compliance, and support client communications regarding updates and changes.

• Extra Works: Oversee and complete the Extra Works checklist, ensuring compliance with internal standards. Provide accurate documentation to the Finance team and maintain up-to-date records.

• Client Portals: Regularly update client portals with essential documents, track activity, and ensure all client information is accessible and accurate. Address and escalatie issues as necessary.

What we’re looking for:

• Client Liaison: Skilled in managing client relationships and providing excellent service.

• Attention to Detail: Strong organisational skills, with the ability to prioritise tasks and manage multiple projects effectively.

• Team Collaboration: Ability to work collaboratively with both internal teams and external stakeholders to ensure high levels of service and operational efficiency.

• Resilience & Flexibility: Comfortable with ambiguity and change, adapting easily to shifting priorities.

• Communication: Strong communication skills, capable of influencing senior and operational stakeholders and maintaining professional client relations.

• Technical Skills: Proficient in Microsoft Office Suite, including Excel, Power BI, and MS Teams.

Personal Attributes

• You approach challenges with a strategic mindset and focus on long‑term solutions.

• You are self‑aware, able to build trust through clear communication, and work well under pressure.

• A results‑oriented individual, you remain focused on achieving goals and maintaining high standards.

• You bring a strong analytical mindset to inform decision‑making.

Why join us:

Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:

23 days holiday, Increasing with length of service + bank holidays

Robust pension scheme

Medigold employee support, Free Flu Jabs, Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.