Client Relationship Manager

Express Recruitment; Nottingham; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A professional services business in Nottingham is seeking a Client Relationship Manager to manage key client accounts and enhance business relationships. In this role, you will identify growth opportunities, forecast service delivery, and ensure client satisfaction. Candidates should have a strong background in account management or sales. The position offers a full-time permanent contract with a salary of approximately £40,000 depending on experience and flexible hybrid working options.

Qualifications

• Previous experience in a Client Relationship, Account Management or Sales role is necessary.
• Strong phone and email communication skills are required.
• Ability to work towards targets and KPIs is essential.

Responsibilities

• Build and manage strong relationships with key decision makers.
• Identify growth opportunities for service delivery improvement.
• Manage client pipelines and provide updates to stakeholders.

Skills

Account Management

Strong Communication Skills

Results-driven Mindset

Analytical Skills

Problem-solving Skills

Job description

Express Recruitment are proud to be working in partnership with a well-established professional services business, who are looking to recruit an experienced Client Relationship Manager to join their growing Business Development team. This is a key role focused on managing relationships, driving pipeline growth and ensuring high levels of client satisfaction across a varied portfolio.

The successful candidate will take ownership of key client accounts, acting as a trusted partner while identifying opportunities to develop existing relationships and maximise new business opportunities. This role would suit someone with a strong background in account management, relationship management or sales within a professional or technical environment.

In return, the successful candidate will join a collaborative and supportive organisation offering a stable working environment, clear objectives and the opportunity to make a meaningful impact within a growing business, as well as flexible hybrid working options.

• Build, manage and develop strong relationships with key decision makers across an allocated client portfolio
• Identify growth opportunities and areas to improve service delivery through a partnership-led approach
• Manage client pipelines, forecasting instruction delivery and providing regular updates to senior stakeholders
• Act as the main point of contact for client concerns, escalating issues early and recommending solutions
• Liaise closely with internal teams to ensure service delivery expectations are met and clients are kept informed

Skills & Experience

• Previous experience in a Client Relationship, Account Management or Sales role
• Strong communication skills with a confident and professional phone and email manner
• Results-driven mindset with the ability to work towards targets and KPIs
• Highly organised with strong analytical and problem-solving skills
• Confident working independently while building rapport across teams and clients

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on 👉 https://bit.ly/3IaEnI7

Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Monday – Friday 9.00-5.00

Job Type: Permanent, Full Time
Location: Nottingham City centre
Salary: c£40,000 D.O.E

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.