Client Facing Account Handler

Employment Specialist Careers; Ipswich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing Insurance Broking Firm in Ipswich is seeking an experienced Commercial Account Handler. You will manage a diverse portfolio of local businesses and support them through their insurance lifecycle. The role includes negotiation of renewals, handling client inquiries, and managing claims with the support of a dedicated team. Ideal candidates will have a strong background in client management and insurance.

Qualifications

• Experience in managing a portfolio of clients in the insurance industry.
• Strong negotiation skills for renewal discussions.
• Ability to handle mid-term adjustments and claims notifications.

Responsibilities

• Manage your own portfolio of local business customers.
• Renewal negotiations with insurers.
• Regular client contact and relationship building.

Skills

Client relationship management

Insurance knowledge

Negotiation skills

Claims management

Tools

Broking software

Electronic trading platforms

Job description

Join our expanding East Anglian Insurance Broking Client who works with local businesses across Suffolk, Norfolk and Essex. Due to growth, they're seeking an experienced Commercial Account Handler to manage their growing portfolio of Regional Clients.

About the Account Handler Role

This is a true 360‑degree position where you'll manage existing Commercial Insurance Clients whilst also handling new business enquiries. You'll be the main point of contact for local businesses, supporting them throughout their entire Insurance lifecycle.

Working in a busy but supportive environment, you'll manage a diverse portfolio of regional Clients including local Retailers, Property Owners, Tradespeople and small Fleet operators across East Anglia.

Key Responsibilities as Commercial Account Handler

• Managing your own portfolio of local business customers
• Renewal negotiations with insurers
• Handling mid‑term adjustments and changes in risk
• Claims notification and liaison (supported by dedicated claims team)
• Regular client contact and relationship building
• Occasional client visits across the local area
• Using specialist broking software and electronic trading platforms

Commercial Classes You'll Handle

• Small to medium commercial combined risks
• Local shops, offices and property owners