Client Director Assistant

NatWest Group; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial institution is looking for a Client Director Assistant to enhance client relationships and ensure outstanding service. The role involves managing client needs and resolving complex queries while working in both the office and remotely. Ideal candidates should possess strong client service skills and good communication abilities, with experience in financial services being a plus.

Qualifications

• Good understanding of client service in financial services.
• Ability to work within a sales and service culture.
• Experience in handling client queries.

Responsibilities

• Proactive client contact and relationship management.
• Deliver day-to-day management of client needs.
• Investigate and resolve complex queries.

Skills

Client service understanding

Numeracy skills

Microsoft Office proficiency

Excellent communication skills

Customer centric attitude

Job description

Join us as a Client Director Assistant

• You’ll be recognised as a first point of contact for clients, answering complex queries and identifying opportunities to help them with their financial needs and goals
• The role will involve proactive and ongoing client engagement activity to deliver client requests and ensure an outstanding service
• As a Client Director Assistant, the work you do will make sure our clients feel safe and secure while banking with us
• This job does not meet Skilled Worker visa sponsorship
• You’ll work from home some of the time, but you’ll also spend at least three days a week working in either the Strand or Manchester office

What you’ll do

We’ll look to you to undertake proactive client contact to build relationships and deliver the day-to-day management of client needs. You’ll deal with a variety of client interactions, outline the different ways they can do their banking, anticipate their extended needs, and support them in choosing the right service options for their personal needs.

In addition to this, you’ll:

• Work alongside colleagues to achieve wider business goals
• Orchestrate fulfilment activity sequencing with stakeholders and clients, identifying what needs to be done by when
• Deepen relationships with clients by identifying areas we can build on our current offering
• Investigate and resolve complex queries
• Contact clients through meetings and first point telephony and email communications

The skills you’ll need

We’re looking for someone with a good understanding of how to provide a high level of client service and a background of working in a financial services environment.

We’re also looking for:

• The ability to work within a sales and service culture
• Good numeracy skills with the ability to use Microsoft Office
• Excellent communication skills and a customer centric attitude