Claims Handler

Davies; Hempstalls; Remote; GBP 25,000 - 30,000; Full time

Job summary

An international insurance company is looking for a Claims Handler to join the Property team in Stoke. This position places you at the forefront of customer interactions, ensuring their claims are processed efficiently. Candidates should have excellent communication skills, a proactive attitude, and the ability to adapt to challenges. The role offers extensive benefits, including training programs and flexible working options.

Benefits

Leadership training programme

Funding for professional qualifications

25 days holiday with increases

Flexible working options

Employee volunteering programme

Qualifications

• Excellent communication skills are required to serve customers effectively.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong attention to detail to ensure optimal service.

Responsibilities

• Liaise with customers, insurers, and suppliers in claims processing.
• Analyze policies to determine coverage for claims.
• Keep policyholders updated on claims progress.

Skills

Customer-Centric Approach

Thriving in Fast-Paced Environments

Attention to Detail

Proactive Attitude

Numeracy, Literacy and IT

Adaptability

Job description

Overview

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Interested in starting a career in an international insurance company? Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

Responsibilities

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Skills, Knowledge & Expertise

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan