Case Manager - Tenancy and Estates

neway international; Taunton; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing management firm seeks a Case Manager - Tenancy and Estates to oversee the administration of social housing properties in Taunton. The role involves managing 550-750 tenancies, providing advice to vulnerable customers, and ensuring compliance with housing legislation. Applicants should have strong knowledge of housing laws, excellent communication skills, and experience in tenancy management. This temporary role offers a dynamic work environment with both onsite and remote possibilities.

Qualifications

• Strong knowledge of housing laws, tenancy management, and estate administration.
• Experience working with vulnerable customers and managing complex cases.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee tenancy administration and estate management for a large portfolio of properties.
• Provide tenancy advice and manage complex housing cases.
• Ensure accurate recording of customer contact.

Skills

Knowledge of housing laws

Experience with vulnerable customers

Excellent communication skills

Ability to manage diverse workload

Customer-focused service

Empathy

Job description

Neway International have a vacancy for a Case Manager - Tenancy and Estates to join our client based with Somerset Council., Somerset Council is seeking a Case Manager - Tenancy and Estates to oversee the administration and management of social housing properties, with responsibility for between 550 and 750 tenancies. This temporary role provides essential cover during a colleague's authorised absence, ensuring continuity of service and tenancy management across the council's housing portfolio.

Key Responsibilities

• Oversee tenancy administration and estate management for a large portfolio of properties.
• Provide tenancy advice and manage complex housing cases, including support for vulnerable customers.
• Ensure accurate recording of all customer contact on the Open Housing System.
• Adhere to housing policies, procedures, and relevant legislation.
• Deliver comprehensive support to customers to help them sustain their tenancies.
• Engage with vulnerable individuals regularly, demonstrating empathy and professionalism.
• Ensure compliance with council standards and housing regulations.

Key Qualifications

• Strong knowledge of housing laws, tenancy management, and estate administration.
• Experience working with vulnerable customers and managing complex cases.
• Excellent interpersonal and communication skills.
• Ability to manage a diverse workload effectively.
• Commitment to delivering high-quality, customer-focused housing services.
• Flexibility to work onsite and remotely as required.