Case Administrator

Serco Limited; Salisbury; On-site; GBP 25,000; Full time

Job summary

A global public services provider is looking for a Case Administrator in Salisbury responsible for back-office support and administrative services. The ideal candidate will possess excellent IT literacy, fluent English communication skills, and a keen attention to detail. This role offers various benefits and a supportive work environment focused on professional development.

Benefits

Up to 6% contributory pension scheme

Life insurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Company discounts on various services

Qualifications

• Able to create letters and spreadsheets from scratch.
• Must maintain customer files in line with data protection requirements.
• Willingness to travel as required by the business.

Responsibilities

• Act as the primary clerical support resource for internal and external customers.
• Manage telephone and e-mail queries from third parties.
• Accurate data entry onto the CRM.

Skills

IT literacy

Fluent English (spoken and written)

Attention to detail

Organizational skills

Self-motivation

Tools

MS Word

Excel

Outlook

Job description

Overview

Job Title: Case Administrator

Salary: £24,600

Location: Sailsbury

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a Case Administrator, you will be responsible for the back-office support and administrative services to healthcare and other administration employees within the designated Centre location or region.

Responsibilities

• Acting as the primary clerical support resource for internal and external customers.
• Managing telephone and e-mail queries from third parties.
• Maintaining customers files in line with data protection requirements.
• Accurate dispatching of information as required via external courier.
• Accurate data entry onto the CRM.
• Working within established processes and key performance indicators.
• Liaison with other teams and medical colleagues.
• Data collation.
• General office administration duties, including documenting invoices, updating spreadsheets and filing.
• Other ad hoc duties as required.

IT literacy: Able to confidently use MS Word, Excel, and Outlook to a basic standard e.g., must be able to create letters from scratch, use spreadsheets to capture, update and store data in a clear and logical manner from scratch.

Able to read and send emails / attachments etc.

Fluent English language skills spoken and written in a clear, caring, courteous and professional manner.

Attention to detail in relation to office administration duties essential for the job.

Keen organisational skills with respect to logical filing and record keeping.

Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome.

Willingness to travel as required by the business and undertake other duties and working patterns as required.

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25days annual leave plus bank holidays. Options for annual leave purchase & carry over
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you\'ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks - Serco Inspire (Gender), Serco Embrace (Multicultural), Serco Unlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.