Call Centre Operative

Badger Group; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare service provider in Birmingham is seeking a Call Centre Operative to handle patient calls and provide vital administrative support. The ideal candidate will have excellent communication and interpersonal skills, a full UK driving licence, and the ability to remain calm under pressure. This role involves taking calls, recording information accurately, and chauffeur duties for clinicians. A clean driving licence is preferred, and candidates must be 25 or over with at least one year driving experience.

Qualifications

• Full UK Driving Licence with no more than 6 points.
• Clean licence preferred, and aged 25 or over.
• Minimum of one year driving experience in a manual car.

Responsibilities

• Provide a call handling service and associated administration duties.
• Take telephone calls from patients in a professional manner.
• Record essential information accurately.
• Prioritise calls for 999.
• Deliver driving duties as needed.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Empathetic nature

IT skills

Job description

Overview

We are looking for Call Centre Operative staff members who have a drive and passion to make a difference to people's lives, to work well as part of a team, and to demonstrate good problem solving and excellent interpersonal skills with an empathetic nature. You will possess excellent communication and IT skills, with a professional telephone manner and the ability to remain calm under pressure.

Responsibilities

• Provide a call handling service and associated administration duties.
• Take telephone calls from patients in a professional and courteous manner.
• Record all essential information accurately.
• Prioritise calls that will be passed to 999.
• Deliver driving duties as required by business need, and perform any task associated with this duty in a safe and legal manner in full compliance with driving regulations and codes (Road Traffic Act and Highway Code).
• Chauffer multi-purpose clinicians to and from home visits within the Badger operating area. This is an essential service, not an emergency service; CCOs do not have special priorities over other road users.

Qualifications and Requirements

• Full UK Driving Licence with no more than 6 points.
• A full licence is required; a clean licence is preferred.
• For insurance purposes, you will need to be aged 25 or over with a minimum of one year driving experience in a manual car to drive a Badger Vehicle.

About Badger

Birmingham and District GP Emergency Room (Badger) Ltd is a not-for-profit social enterprise healthcare co-operative which includes Badger Medical Ltd, Badger Healthcare Ltd and Sett Support Partnership plc. Badger consists of Board Leadership; Clinical; Finance; Workforce & HR; Quality & Performance; Operations; IT and Business Development departments. Badger was established in 1996 by local doctors and now provides 24/7 message handling, urgent primary care and GP out-of-hours service to a patient base of 1.3 million. The organisation operates Urgent Treatment Services at Solihull and Erdington Stockland Green, with face-to-face and 24/7 remote clinical assessment services from Bourne Road in Aston. Our head offices are at Glover Street, near the city centre. Badger was recognised with an Outstanding rating following a Care Quality Commission (CQC) inspection in March 2024.