Business Systems Support Analyst

Pearson Carter; Warrington; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A technology service provider in Warrington is seeking a proactive Tier 2 IT Support Engineer with expertise in Microsoft Dynamics 365. The role involves providing support for complex technical issues, troubleshooting IT systems, and assisting end users with various applications. Candidates should possess experience in Tier 2 support, strong problem-solving skills, and a willingness to learn. This position offers a competitive salary of up to £45,000 and hybrid working arrangements.

Qualifications

• Experience providing Tier 2 support for IT systems and end-users.
• Knowledge of Microsoft Dynamics 365 functionalities.
• Familiarity with M365 applications and Windows environments.

Responsibilities

• Provide Tier 2 support for D365 users and general IT systems.
• Troubleshoot desktops, laptops, printers, mobile devices, and M365 applications.
• Maintain accurate service records and elevate complex issues when needed.
• Support system reliability, automation, and integration initiatives.
• Assist and train end-users across business systems.

Skills

Tier 2 IT support experience

Working knowledge of Microsoft Dynamics 365

Strong understanding of Windows environments

Excellent communication skills

Problem-solving mindset

Job description

IT Support Engineer (Tier 2) – Microsoft Dynamics 365

We’re looking for a proactive Tier 2 IT Support Engineer with experience in Microsoft Dynamics 365, eager to grow into backend support for M365, Power BI, EDI, Genesys, Softphones, and Networking. This role offers the chance to handle complex technical issues, support end users, and be part of a team driving smooth business system operations.

Location: Warrington (Hybrid)
Salary: Up to £45,000

What you’ll do:

• Provide Tier 2 support for D365 users and general IT systems.
• Troubleshoot desktops, laptops, printers, mobile devices, and M365 applications.
• Maintain accurate service records and elevate complex issues when needed.
• Support system reliability, automation, and integration initiatives.
• Assist and train end-users across business systems.

What you’ll bring:

• Tier 2 IT support experience.
• Working knowledge of Microsoft Dynamics 365 (CE, F&O, Sales, Customer Service).
• Strong understanding of Windows environments and Microsoft 365 apps.
• Excellent communication skills and a problem‑solving mindset.
• Curiosity and eagerness to learn modern cloud technologies.

This is a fantastic opportunity to build your career in IT support while gaining exposure to modern enterprise systems.