Business Support Assistant – Children’s Services

Neway International Ltd; Usk; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Usk is looking for a reliable Business Support Assistant to provide high-quality administrative support in their Children's Services team. The role involves managing data, handling safeguarding referrals, and collaborating with colleagues. Strong IT and communication skills are essential. The position requires someone within 40 minutes of Usk, with a hybrid working model after initial training.

Qualifications

• Strong IT skills and experience managing data and systems.
• Excellent communication and customer service abilities.
• Proven admin experience and ability to meet strict deadlines.
• Commitment to safeguarding and confidentiality.
• Must live within 40 minutes of Usk and be available to start within 2 weeks.
• Initial 6-week training in-office, followed by hybrid working.

Responsibilities

• Provide high-quality administrative support including correspondence, minute-taking, diary management, and file audits.
• Maintain and update databases, including PLANT, and support system transitions.
• Handle safeguarding referrals and act as first point of contact with professionalism and sensitivity.
• Support finance tasks such as petty cash tracking and expenditure monitoring.
• Assist with recruitment admin and staff development processes.
• Collaborate with colleagues to improve service delivery and data quality.

Skills

Strong IT skills

Excellent communication

Customer service abilities

Proven admin experience

Ability to meet deadlines

Job description

Overview

Monmouthshire County Council is seeking a reliable, enthusiastic, and technically skilled Business Support Assistant to join their Children’s Services team. This is a fantastic opportunity to contribute to a service that directly supports the wellbeing of children and families across the county.

Responsibilities

• Provide high-quality administrative support including correspondence, minute-taking, diary management, and file audits
• Maintain and update databases, including PLANT, and support system transitions
• Handle safeguarding referrals and act as first point of contact with professionalism and sensitivity
• Support finance tasks such as petty cash tracking and expenditure monitoring
• Assist with recruitment admin and staff development processes
• Collaborate with colleagues to improve service delivery and data quality

Requirements

• Strong IT skills and experience managing data and systems
• Excellent communication and customer service abilities
• Proven admin experience and ability to meet strict deadlines
• Commitment to safeguarding and confidentiality
• Must live within 40 minutes of Usk and be available to start within 2 weeks
• Initial 6-week training in-office, followed by hybrid working