Business Operations Manager

Tria; City Of London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading consulting firm in London is seeking a Business Operations Manager for a 12-month contract to enhance digital and AI initiatives within an organization. The successful candidate will focus on improving business processes and driving digital literacy across teams. Strong experience in digital transformation and business process improvement is essential, as well as excellent communication skills. This role involves collaboration with technical teams and stakeholders to ensure alignment with business needs and objectives.

Benefits

Excellent benefits

Qualifications

• Strong understanding of digital transformation and practical AI use.
• Experience with methodologies like Lean or Six Sigma.
• Knowledge of compliance and operational risk management.
• Ability to analyze and map business processes.
• Experience in data interpretation and reporting.
• Skilled in project management and stakeholder engagement.

Responsibilities

• Lead design and delivery of digital and AI literacy initiatives.
• Analyze and redesign business processes for efficiency.
• Work closely with senior leaders and technical teams.
• Support change initiatives across the organization.

Skills

Digital transformation understanding

Business process improvement

Compliance knowledge

Data analysis

Project management

Excellent communication

Job description

Business Operations Manager - Digital & AI (12 month FTC to cover maternity leave)

Location: Central London (2-3 days a week onsite)
60k - 65k & excellent Benefits

We're seeking a Business Operations Manager to play a pivotal role in shaping how this organisation works in an increasingly digital and AI-enabled world. Sitting within the Digital Operations team, this role will focus on improving organisational efficiency, scalability, and decision-making through two key areas:

• Driving digital and AI literacy across the business
• Optimising and redesigning business processes to support growth, compliance, and operational excellence

This is a highly collaborative role, working closely with technical teams and stakeholders across the organisation to ensure digital initiatives and AI solutions align with real business needs

What you'll be doing

Digital & AI Literacy

• Lead the design and delivery of organisation-wide digital and AI literacy initiatives
• Embed digital and AI understanding into day-to-day decision-making and operations
• Act as a bridge between technical teams and the wider business, translating complex concepts into practical outcomes

Business Process Improvement

• Analyse, map, and redesign business processes to improve efficiency, scalability, and compliance
• Identify opportunities to streamline operations and reduce risk
• Ensure processes are clearly documented and well communicated to stakeholders

Stakeholder & Change Management

• Work closely with senior leaders, technical teams, and business stakeholders
• Support change initiatives, helping teams adopt new ways of working
• Report progress, outcomes, and impact to senior leadership

What success looks like

• Widespread adoption of digital and AI literacy across the organisation
• Measurable improvements in productivity and informed decision-making
• Streamlined, well-documented, and compliant business processes
• Digital and AI initiatives that are practical, well-governed, and aligned with strategic objectives

What we're looking for

Experience, Knowledge and Skills required

• Strong understanding of digital transformation and the practical use of AI in business
• Experience with business process improvement methodologies (e.g. Lean, Six Sigma)
• Knowledge of compliance requirements and operational risk management

• Business process mapping and analysis
• Data analysis, interpretation, and reporting
• Project management and stakeholder engagement
• Designing and facilitating training or capability-building programmes

• Strategic thinker who can align operational improvements with business goals
• Analytical and data-driven in approach
• Confident change agent with the ability to influence across teams
• Excellent communicator, able to simplify complex ideas

To apply for this opportunity please send your CV asap. We're looking for someone who can start mid January.