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Business Manager

Reed Talent Solutions

England

Hybrid

GBP 43,000

Full time

Today

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Job summary

A prominent service organization in the UK is seeking a Business Manager to provide high-level support to the Executive Director. This role requires excellent organizational skills, managing complex diaries, and liaising with stakeholders. The ideal candidate has extensive experience in a senior PA/Executive Assistant role, proficiency in Microsoft Office, and the ability to work independently under pressure. This position offers a hybrid working arrangement and a salary around £43,000 per annum.

Benefits

Generous Annual Leave – 30 days plus Bank Holidays

Pension scheme – contributions matched 2 to 1

Interest-free loan for season tickets

Cycle to work Scheme

Subsidised eye tests & flu jabs

Life assurance scheme

Employee assistance programme (EAP)

Qualifications

Extensive experience in managing complex diary schedules.
Experience in preparing meeting agendas and recording actions.
Ability to handle high-profile correspondence.

Responsibilities

Provide comprehensive support to the Executive Director.
Manage diary, correspondence, and prepare briefings.
Act as liaison with senior stakeholders and manage communication.

Skills

Excellent organisational skills

Excellent verbal and written communication skills

Ability to work independently

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Strong interpersonal skills

Attention to detail

Education

Experience as a senior PA/Executive Assistant

Tools

Microsoft Office Suite

Business Manager c.£43,000 per annum Bedford Permanent Hybrid Working

Role Overview

The Business Manager provides high‑level, proactive, and comprehensive support to the Executive Director for Customer, ensuring they can operate effectively across a complex, high‑profile portfolio. This role is essential in managing competing priorities, supporting governance processes, and ensuring strategic alignment across the directorate.

You will manage the Executive Director’s diary and workload, handle high‑profile correspondence, and provide executive support, including preparing briefings and reports. You will also support diary management for two additional Corporate Directors. This is a dynamic role that requires excellent organisation, communication, and problem‑solving skills, as well as the ability to anticipate and respond to challenges in a fast‑paced environment.

Key Responsibilities

Executive Support & Diary Management

Provide high‑quality executive assistant support, including secretarial and administrative services.
Proactively manage the Executive Director’s diary, anticipating needs and responding to changing priorities.
Oversee and manage correspondence, including filtering and prioritising emails, calls, and meeting requests.
Respond to correspondence on behalf of the Executive Director, ensuring timely and professional communication.
Ensure the Executive Director is fully prepared for meetings and commitments, commissioning and preparing briefings where required.
Manage the diaries for two direct reports of the Executive Director.

Governance, Performance & Project Oversight

Track actions from key meetings, ensuring follow‑ups are completed and escalating issues where necessary.
Produce high‑quality reports and documents using the full Microsoft Office suite.

Stakeholder Engagement & Communications

Act as a key liaison between the Executive Director and senior internal and external stakeholders, including government, regulators, and industry partners.
Ensure effective communication and coordination across teams, supporting engagement and alignment.
Use initiative, diplomacy, and tact to handle issues, escalating as appropriate.

Essential Criteria

Extensive experience in a senior PA/Executive Assistant role, including complex diary management and arranging meetings.
Experience attending management meetings to record and chase actions, including preparation of agendas.
Proficiency in using a wide range of IT office systems, with excellent PowerPoint skills.
Ability to work effectively as part of a team and support cross‑functional initiatives.
Experience of supporting an Executive Director or equivalent senior leader.

Skills / Knowledge / Abilities

Taking initiative and being proactive to find solutions to problems and improve office efficiency.
A strong and enthusiastic work ethic, with a focus on delivering results.
Exceptional organisational and time management skills, able to manage competing priorities.
Excellent IT skills, particularly proficiency with Microsoft Office packages (Word, Excel, PowerPoint, Outlook).
Maintaining confidentiality and a high level of discretion and sensitivity in all matters.
Attention to detail in all tasks, ensuring high standards.
Ability to work to tight deadlines, under pressure, while maintaining quality.
Ability to work independently with minimal supervision.
Excellent verbal and written communication skills.
Ability to work and communicate effectively with executive and non‑executive directors, senior staff, and stakeholders.
Strong interpersonal skills, able to rapidly build relationships and gain the confidence of others.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK. At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring We care about our colleagues and the people whose lives we are here to transform.
Connecting We will transform lives through our ability to make positive connections.
Transforming We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

Generous Annual Leave – 30 days plus Bank Holidays
Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
Interest‑free loan for season tickets for buses and trains
Cycle to work Scheme
Subsidised eye tests & flu jabs
Life assurance scheme
Give as you earn scheme
Employee assistance programme (EAP)
PAM Assist and PAM Life scheme (Wellbeing)
Enhanced family and sick pay
Paid volunteering (2 days a year)
Recognition Scheme
Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non‑contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 05/01/2026 | Deadline: 19/01/2026