business analyst

Boston Consulting Group; Wigan; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A top consulting firm in Wigan is seeking a skilled ERP Support Analyst to work in a hybrid model. The ideal candidate will have strong experience with Dynamics AX 2012 and end-to-end knowledge of Order to Cash (O2C) and Procure to Pay (P2P) processes. The role involves supporting ERP systems across Finance and Supply Chain processes, providing clear documentation, and collaborating with stakeholders to drive IT-enabled improvements. Competitive benefits include a quarterly bonus scheme and opportunities for progression.

Benefits

Bonus scheme paid quarterly

Autonomous and inclusive working environment

Opportunities for progression

Enhanced employer pension contributions

Health cash plan for essential healthcare

Access to a wellbeing app

Long service recognition every 5 years

Life assurance up to 4x pay

Free onsite parking

25 holidays + 8 bank holidays

Qualifications

• Proven experience with Dynamics AX 2012 in Finance, Procurement, Logistics, and Manufacturing.
• Strong understanding of O2C and P2P processes.
• Ability to influence stakeholders confidently.

Responsibilities

• Gather and document business requirements with stakeholders.
• Support Dynamics AX 2012 and related systems.
• Lead workshops and conduct user acceptance testing (UAT).
• Manage IT governance and supplier relationships.
• Resolve incidents within SLA, including out-of-hours support.
• Collaborate with UK and global teams.

Skills

Dynamics AX 2012 expertise

Order to Cash (O2C) process knowledge

Procure to Pay (P2P) process knowledge

Stakeholder management

Excellent communication skills

ERP configuration experience

Ability to work independently

Tools

Power BI

Job description

ERP Support Analyst – Hybrid (3 Days Onsite)

About the Role: We are looking for a highly skilled Senior ERP Support Analyst with strong Dynamics AX 2012 experience and deep end-to-end knowledge of both Order to Cash (O2C) and Procure to Pay (P2P) processes to join our small but growing Applications team. This is a 50/50 functional-technical role, providing support and development for ERP systems across Finance, Supply Chain, and Warehouse processes. You will be responsible for enhancing system functionality, driving process improvements, and supporting both BAU and project work, including future upgrades and migrations. The role requires someone confident in O2C and P2P processes, able to challenge stakeholders when necessary, and capable of translating technical solutions into clear business outcomes.

Key Responsibilities

• Gather, document, and manage business requirements with stakeholders.
• Maintain, enhance, and support Dynamics AX 2012 and associated bolt‑ons.
• Lead workshops, conduct UAT, and produce clear system documentation.
• Develop reporting solutions using Power BI (nice‑to‑have).
• Manage IT governance, supplier relationships, and IT security compliance.
• Resolve incidents and service requests within SLA, including occasional out‑of‑hours support.
• Collaborate with UK and global teams to ensure alignment with business priorities.
• Conduct occasional site visits to understand business processes and system usage.

Who We’re Looking For

• Proven experience with Dynamics AX 2012 (Finance, Procurement, Logistics, Manufacturing).
• Strong end-to‑end Order to Cash (O2C) and Procure to Pay (P2P) process knowledge; able to articulate workflows confidently.
• Confident and assertive stakeholder management skills; able to challenge and influence where required.
• Excellent communication skills, capable of explaining technical experience and projects clearly.
• Experience with ERP configuration, UAT, workshops, and documentation.
• Able to work independently, prioritize tasks effectively, and drive IT‑enabled business improvements.
• Experience in Finance, Warehouse, and Supply Chain processes.
• Power BI experience is desirable but not essential.

Benefits

• Bonus scheme paid quarterly.
• Autonomous and inclusive working environment.
• Opportunities for progression within the UK and overseas.
• Enhanced employer pension contributions.
• Health cash plan – claim money back towards essential healthcare such as dental, eye care, etc.
• Access to Thrive, a 24‑hour NHS clinically approved wellbeing app.
• Long service recognised every 5 years.
• Life assurance up to 4x contractual pay.
• Free onsite parking.
• 25 holidays + 8 bank holidays.