Business Analyst

Rail Delivery Group; City Of London; On-site; GBP 48,000 - 57,000; Full time

Job summary

A leading rail organization in London seeks a Business Analyst to understand stakeholder needs and ensure effective solutions. You will engage with various teams, define project scopes, and document requirements. This role offers competitive benefits including discounted rail travel and comprehensive family leave policies.

Benefits

75% off rail travel

30 Days annual leave

Enhanced family leave

Pension scheme

Private medical insurance

Discounted gym membership

Qualifications

• Minimum of 3 years working as a business analyst.
• Experience of documenting requirements using various techniques.
• Exposure to agile and traditional project management frameworks.

Responsibilities

• Understand and define the scope of projects.
• Manage stakeholder requirements and review technical designs.
• Support delivery of training and creation of materials.

Skills

Excellent analytical and problem-solving skills

Experience in analysis activities

Documentation skills

Collaboration and facilitation skills

Attention to detail

Excellent communication skills

Data analysis skills

Education

Professional business analysis certifications (IIBA, BCS)

Tools

Excel

SQL

Visio

Job description

Closing Date for Applications

13th October 2025

Salary Scale: Up to £57000 P.A.

What is the purpose of this job?

An opportunity has arisen for a Business Analyst at Rail Delivery Group.

Lennon is the system that allocates and apportions rail sales revenue to companies that operate the railway. The Future Lennon Programme seeks to replace the current system with one that enables a more realistic approach to data and from allocation based on near real-life journeys taken by passengers.

The focus of this role is working within the programme team to understand the requirements of stakeholders, articulate them and then work with the supplier to ensure the solution will satisfy the user need. There will be an ongoing engagement with stakeholders throughout the development cycle as the solution evolves.

You will also form part of the newly established RDG Business Analysis Practice, setting BA standards and processes, sharing best practice and working collaboratively to ensure consistent, high-quality business analysis deliverables.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

• Understanding and clearly defining the scope
• Working with customer, technical and other teams as required to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks
• Elaborating high level requirements into detailed functional and non-functional requirements from internal and external stakeholders
• Managing the prioritisation of requirements
• Reviewing technical designs to ensure the solution meets the requirements and rail industry standards
• Evaluation suppliers’ capability to meet the requirements, either from existing solutions or from new developments
• Defining acceptance criteria, ensuring that the team builds and achieves those criteria
• Supporting the delivery of training to internal and external users and creation of training materials.
• Contributing to and ensuring that all business analysis deliverables align with the BA Practice community and standards
• Measuring and reporting on benefits delivery
• Providing input into future development roadmaps.

Who will my key contacts be?

• Delivery Manager/Programme Manager
• BA Practice Lead and other BAs within RDG
• RDG Projects and Programmes team
• Internal supporting functions (e.g. architecture, finance, procurement, legal)
• Senior stakeholders and TOC organisations
• RDG Service Management Team
• Third party suppliers

What experience, skills and knowledge do I need?

• Minimum of 3 years working as a business analyst or in a closely related area in a professional environment
• Excellent analytical and problem-solving skills
• Experience and knowledge of analysis activities across the full project development lifecycle
• Experience of documenting requirements using use cases, user stories and other techniques
• Understanding and definition of current and target operating models
• System and business process modelling and re-engineering
• Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders, running workshops and posing the right questions to gather requirements and challenge functional design details and assumptions.
• Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them
• Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required
• Proactive and delivery focussed

• Excellent communication skills and the ability to facilitate and influence stakeholders to achieve a collective agreement.

• Strong presentation skills and the ability to explain complex concepts to a wide ranging audience.
• Ability to balance customer, project, and development needs for a particular project delivery, escalating any conflict at appropriate times
• Exposure to and understanding of agile and traditional project management frameworks
• Data analysis skills to investigate issues and identify impacts (Excel/SQL) is beneficial
• Experience of modelling tools such as Visio is desirable
• Professional business analysis certifications (IIBA, BCS etc) are welcomed.

Why Work for RDG?

We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events)
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (AXA PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.

Career Development & Progression

You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long-term ticketing strategy. This role provides real ownership, the chance to work with leading-edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

Apply Now & Shape the Future of UK Rail

If you are interested in joining RDG as a Lead Solution Architect and shaping the future of digital ticketing, we’d love to hear from you!

Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.

Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.