Branch Operations Leader - Protective Services

Securitas; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services company in Birmingham is seeking an Operational Leader to manage protective services for clients. The role requires excellence in service delivery, financial accountability, and strong client relationships. Responsibilities include workforce planning, performance monitoring, and promoting a safety culture. Candidates should have strong leadership skills and a commitment to continuous improvement.

Responsibilities

• Lead the delivery of protective services across a defined client portfolio.
• Jointly own the branch P&L with the Protective Services Development Manager.
• Drive high-quality service delivery through proactive planning.
• Ensure effective resourcing, scheduling, and training of officers.
• Build and maintain strong, collaborative relationships with clients.
• Track and analyse branch KPIs across various performance metrics.
• Foster a culture of recognition and high engagement.
• Identify and develop talent within the branch.
• Champion a continuous improvement mindset.
• Promote a strong safety culture.
• Work closely with the Protective Services Development Manager.
• Support broader business goals through strategic planning.

Job description

A leading security services company in Birmingham is seeking an Operational Leader to manage protective services for clients. The role requires excellence in service delivery, financial accountability, and strong client relationships. Responsibilities include workforce planning, performance monitoring, and promoting a safety culture. Candidates should have strong leadership skills and a commitment to continuous improvement.