Branch Manager

Nouvo Recruitment (London) Ltd; Welwyn Garden City; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading electrical wholesaler is seeking a talented Branch Manager in Welwyn Garden City to lead branch operations and ensure high-quality customer service. The candidate will oversee team performance, manage customer relationships, and implement operational procedures. Ideal candidates should have strong leadership skills, previous electrical industry experience, and a commitment to business growth. This role offers a chance to shape the branch environment and drive operational excellence.

Qualifications

• Proven leadership and management experience in a branch or retail environment.
• Strong interpersonal and customer service skills.
• Experience with inventory management and financial processes.

Responsibilities

• Lead and manage the overall branch operations.
• Mentor and develop team members for performance improvements.
• Oversee customer relationships and handle key accounts.

Job description

Branch Manager

Our client, a market-leading electrical wholesaler, is seeking a talented and driven Branch Manager with electrical experience to help grow and maximise both existing and new business opportunities.

Key Responsibilities

• Provide overall leadership and management of branch operations to ensure efficiency, compliance, and high-quality customer service.
• Lead, mentor, and develop team members to meet performance standards and achieve sales and service objectives.
• Manage customer relationships, including handling key accounts, preparing quotations, and resolving complex enquiries.
• Oversee purchasing activities, stock control, and inventory accuracy to maintain optimal product availability.
• Ensure the branch environment is well‑organised, safe, and representative of company standards.
• Monitor branch performance, analysing sales trends and operational data to identify opportunities for improvement.
• Implement company policies, operational procedures, and health and safety practices consistently.
• Manage financial processes including cash handling, invoicing, and adherence to internal controls.
• Conduct regular staff performance reviews and support ongoing training and development.
• Collaborate with senior management to deliver strategic goals and contribute to long‑term business growth.