Bodyshop Estimator

Jago Consultants; Slough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A busy Bodyshop in Slough is seeking a Bodyshop Estimator / VDA to manage customer interactions and provide accurate repair estimates. The role calls for strong negotiation skills, quality control, and adherence to documented procedures to ensure high standards of service and customer satisfaction.

Qualifications

• Strong interpersonal skills for liaising with customers.
• Experience with interpreting customer instructions.
• Attention to detail in documentation and estimates.

Responsibilities

• Examine vehicles and produce estimates for repairs.
• Liaise and negotiate with customers and insurance companies.
• Monitor estimate/conversion rate.

Skills

Customer Relations

Negotiation

Quality Control

Job description

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We are working with a busy Bodyshop who is looking to recruit a Bodyshop Estimator / VDA to work in their busy operation.

Location: Slough, Berkshire

Job Role:

The role of a Bodyshop Estimator / VDA is to correctly interpret Customer or internal instructions and complete estimates and associated documentation, by following documented Quality Procedures.

1. You will need to examine vehicles and produce estimates for repairs, liaise and negotiate with Customers and Insurance Companies as required.
2. You will monitor estimate/conversion rate.
3. Ensure that all necessary information is obtained and recorded, as required by documented procedures.
4. Maintain appearance and manner to present the best possible image to Customers in accordance with Company Policy.
5. Maintain good working relationships with Customers and other dealership staff.
6. Record any Customer complaints or non-conformance of the Quality System and implement appropriate corrective actions by following documented procedures.
7. Carry out any further duties, within capabilities, when requested by management. These may include visiting Customers and working outside normal hours.