BANK Corporate Receptionist Supervisor

NHS; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public healthcare institution in Brighton is seeking a Bank Corporate Receptionist Supervisor. The role involves supervising a team and delivering a high standard of reception service to staff and visitors. The ideal candidate will have strong customer service skills and experience in managing teams. This opportunity offers a chance to work in a collaborative environment dedicated to patient care.

Benefits

Comprehensive Wellbeing Programme

Continuous Learning and Development Opportunities

Qualifications

• Good level of general education, numeracy and literacy.
• Experience in customer service and team management is essential.
• Knowledge of health and safety policies.

Responsibilities

• Supervise a team of receptionists and ensure efficient service.
• Manage daily reception operations and administrative tasks.
• Handle complex issues and provide support to users and management.

Skills

Ability to prioritise workload

Customer service

Team management

Education

Good level of general education

Recognised Retail or Restaurant Management Qualification

Infection Control, Health and Safety, Manual Handling, Fire Safety

Job description

Bank Corporate Receptionist Supervisor

The closing date is 06 October 2025

Overview

Go back University Hospitals Sussex NHS Foundation Trust (279)

Responsibilities

• Responsible for supervisor and delivering a friendly efficient reception service to staff and visitors arriving at Royal Sussex County Hospital.
• To work as an integral member of the Retail and Events team providing a quality service linked to high standards of customer and patient care.
• To ensure and maintain the organisation and administration of the services.
• The post holder will manage a team of receptionists to deliver the highest standard of administrative support Royal Sussex County Hospital.
• To operate the a reception Internal Telecoms System ensuring all incoming calls are answered swiftly and efficiently transferred to the correct extension.
• To ensure all visitors are greeted in a professional manner and directed to the appropriate location within Royal Sussex County Hospital.
• To attend weekly reception meetings, taking minutes and the production of analytical reports. To manage the daily invoicing, produce reports, manage social media posts and internal advertising and communications.
• To provide administrative support to Retail and Events Reception Manager and All Assistant Duty Manager.
• The post holder will need to be fully aware of the Trust's Values & Behaviours initiative and act accordingly.

Main duties of the job

• Understand the Trusts key priorities and those of your users and translate these into key priorities for your division.
• To manage and co-ordinate the reception process and to ensure a responsive service is always available.
• Deal with complex and contentious issues within the scope of the role, and to report such issues to the Retail and Events Reception Manager for advice and support if they have wider implications for the department or trust.
• To regularly review the performance and effectiveness of each team member, coaching and retraining individuals where necessary to maintain the quality of reception services in line with customer service, health and safety, security and trust policies and procedures.
• To assist the Retail and Events Reception Manager where required to draw up and implement duty rotas and allocate work, ensuring designated area is always covered appropriately.
• To ensure staff and users conform to security arrangements and maintain control of centre keys.
• Manage room booking and hospitality requests system and levy the appropriate charge for no shows and late cancellations and to produce rooming sheets.
• Making booking requests for catering allocated to events and room bookings.

See Job Description and Personal Specification for more details

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We\'re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We\'re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourWellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job responsibilities

• To manage the reporting of estates issues to the trust service desk on behalf of the department and users and to follow up on their behalf for updates.
• To manage data inputting, filing, and photocopying.
• To manage the provision of administrative services to colleagues as requested by line manager.
• To manage the movements diary and produce the weekly schedule.
• To manage the reporting of IT and AV issues within the centre.
• To manage the provision and set up the centre rooms with Telecoms, IT and AV equipmentand to report of and log any problems with IT and Av equipment. Retail and Events Manager

See Job Description and Personal Specification Attached for more details

Person Specification

Experience and Qualifications

• Good Level of general Education, Numeracy and Literacy.
• Infection Control, Health and Safety, Manual Handling, Fire Safety
• COSHH Training
• Recognised Retail or Restaurant Management Qualification

Skills

• Ability to prioritise own workload and manage others within well established Procedures and Practices implementing changes

Equality, Diversity and Inclusion

• Evidence of having undertaken own development to improve understanding of equalities issues
• Evidence of having championed diversity in previous roles (as appropriate to role).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Sussex NHS Foundation Trust (279)