Bank CCC Administrator - Reactive Care Team

Bromley Healthcare; Orpington; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A community health service provider in Orpington is seeking bank administrators for their Care Coordination Centre. The role involves providing efficient administrative support to various clinical services, ensuring a high level of customer service. Applicants should be flexible in their working hours, including evenings and weekends. Benefits include a pension scheme, discounted gym memberships, and access to employee assistance programs.

Benefits

Pension schemes

Discounted gym memberships

Cycle-to-work scheme

Access to home furnishings and electronics

Employee Assistance Program (EAP)

Discounts at various high street retailers

Eligibility for the Blue Light Card

Opportunity for low-interest personal loans

Excellent lease car scheme

Enhanced employee benefits offerings

Qualifications

• Strong customer service skills.
• Ability to work flexibly across various schedules including weekdays and weekends.
• Experience in administration within healthcare is a plus.

Responsibilities

• Provide high-level administrative support to clinical services.
• Liaise with parents/carers and healthcare professionals.
• Achieve key performance indicators (KPIs) and service level agreements (SLAs).

Job description

Overview

Bromley Healthcare are currently looking for bank administrators to join their Care Coordination Centre (CCC) who can work 22.5 - 37.5 hours per week.

The CCC currently provides administration support for 35 community based clinical services, processing referrals, answering the telephone, responding to emails, booking appointments, dealing with patient enquiries and completing other elements of administration as and when required.

This role will also include travelling to various sites across the borough to provide reception cover.

Based in the Care Coordination Centre (CCC), the Team Administrator will be responsible for providing a high level of customer service and safe and efficient administrative support to a group of clinical services in our Reactive Care Team which is part of our Adult's and Urgent Community Response Division. This includes working across services such as: District Nursing, Rapid Response, Hospital at Home, Home Pathway and Single Point of Access.

They will be required to liaise with parents/ carers, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of standard administrative tasks including booking appointments and answering general enquiries via the telephone and email. The Team Administrator will work with their team to achieve key performance indicators (KPIs) and service level agreements (SLA's).

The CCC operates 7 days a week, from 8:00 am to 10:00 pm, including Bank Holidays. We are looking for applicants who can work flexibly across weekdays, weekends, evenings (up to 10:00 pm), and Bank Holidays.

Benefits

• pension schemes
• discounted gym memberships
• cycle-to-work scheme
• access to home furnishings and electronics
• access to Employee Assistance Program (EAP)
• discounts at various high street retailers
• eligibility for the Blue Light Card
• opportunity to apply for low-interest personal loans
• excellent lease car scheme
• continuously striving to enhance employee benefits offerings

Compensation

Compensation is contingent upon NHS experience and current banding/pay point.