Band 5 Discharge Hub Coordinator | West London NHS Trust

West London Mental Health Trust; Southall; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading mental health service provider in Southall seeks a motivated individual for the Discharge Hub at Ealing Hospital. The role involves overseeing patient flow and coordinating discharges to ensure safety and efficiency. Ideal candidates will have expertise in discharge pathways and work within a multi-disciplinary team. Applications are welcome until September 22, 2025.

Qualifications

• Demonstrated ability to optimize hospital bed utilization and reduce length of stay.
• Experience in coordinating discharge processes in collaboration with various stakeholders.
• Strong communication skills for effective partnership with external agencies.

Responsibilities

• Oversee patient flow and coordinate timely discharges from Ealing Hospital.
• Work with community partners to ensure safe transfers of patients.
• Actively participate in meetings with external agencies and share care management plans.

Skills

Expert knowledge of D2A/discharge pathways

Experience working within a multi-disciplinary team

Pro-active community health service advocacy

Knowledge of community-based pathways

Job description

Overview

The Ealing Hospital Discharge Hub has an exciting opportunity for an enthusiastic and motivated individual with expert knowledge of D2A/discharge pathways, discharge planning and experience working within a multi-disciplinary team. Your main role will be to have oversight of day to day patient flow through the discharge hub, coordinate and facilitate P1 to P3 discharges from Ealing Hospital into the community in a safe and timely manner. The role will be based at Ealing Hospital.

The successful post holder will work in partnership with colleagues in the acute sector, social services, Ealing Community Partners, ICB and other community health services to ensure that appropriate patients from the acute setting are assessed and transferred safely to appropriate community-based services in a timely and seamless manner.

Responsibilities

• To work as a core member of the acute based Ealing Hospital Discharge Hub team to build and deliver the shared vision for a hospital discharge service.
• Be responsible to optimize hospital bed utilization and reduce the length of stay by ensuring the timely, safe transfer/discharge of patients to the most appropriate and agreed environment. This will include monitoring the transfer of patients to non-acute rehabilitation centres and addressing delayed transfers of care.
• To act as a pro-active community health service advocate, on behalf of West London NHS Trust, through extensive knowledge of relevant community-based pathways within the area of operation and ability to support effective discharge planning.
• Work in close partnership with hospital colleagues and external agencies such as Social Services, ICB, Housing Associations, GPs and voluntary organisations. This will involve attending meetings outside the Trust and sharing Protocols and Care Management Plans with the ASC and other community providers.

About the Trust

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Application information

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

This advert closes on Monday 22 Sep 2025.