Band 4 Non-Clinical Flow Co-Ordinator

North Middlesex University Hospital NHS Trust; United Kingdom; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading NHS hospital trust in the UK is seeking an individual to assist in the Emergency Department. You will manage patient flow and support operational efficiency in a dynamic healthcare setting. The role requires effective communication and collaboration with clinical teams. Ideal candidates should have GCSE-level English and Maths and experience managing priorities in fast-paced environments. Those with knowledge of medical terminology are preferred. Flexible working patterns are available.

Benefits

Flexible working hours

Generous benefits

Next level training opportunities

Qualifications

• Experience in managing competing priorities in a fast-paced environment.
• Knowledge of current ED emergency access standards.

Responsibilities

• Support a proactive approach to patient flow throughout the ED.
• Communicate potential breaches and delays to nursing and operational staff.
• Establish positive working connections with medical teams.

Skills

Ability to think on your feet

Proactive approach to problem solving

Excellent written and verbal communication skills

Education

English and Maths at GCSE level or equivalent

Job description

Job overview

To assist the clinical, nursing, and operations teams in the Emergency Department (ED) in managing efficient patient flow through the department.

Main duties of the job

• To support and encourage a proactive approach to patient flow throughout the ED, identifying and assisting in the resolution of patient pathway bottlenecks in order to maintain strong emergency access key performance indicators.
• Conduct an hourly ED assessment and communicate potential breaches and delays to nursing and operational staff.
• Communicate with the nurse-in-charge about any patients who need to be admitted to the ward and inform the bed and site teams as soon as possible.
• When a concern about a patient\'s release or admission to a ward is raised, communicate with all members of the multidisciplinary team, escalating to the Matron and/or Operations Manager as needed.
• To establish positive working connections with medical teams in order to complete discharge summaries and Tablets to Take Away (TTAs) in a timely manner.
• Maintain a visible presence on the ED shop floor to ensure that actions are carried out.
• Anticipate and avoid bottlenecks so that ambulances can be offloaded in a timely manner.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK\'s biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification

Education & professional Qualifications

Essential criteria

• English and Maths at GCSE level or equivalent
• Evidence of continuous professional development
• Knowledge of current ED emergency access standards and future emergency access standards

Desirable criteria

• Knowledge of medical terminology

Experience

Essential criteria

• Experience in managing competing priorities in a fast paced environment

Desirable criteria

• Previous experience of working in an acute healthcare environment
• Experience of working within a multidisciplinary team.

Skills and aptitudes

Essential criteria

• Ability to think on your feet and trouble-shoot.
• Proactive approach to problem solving.
• Ability to work alongside clinical and non-clinical colleagues at all levels of seniority
• Excellent written and verbal communication skills.

Personal Qualities & attributes

Essential criteria

• Motivated and able to work independently
• Calm and persuasive approach to negotiation.
• Able to plan and prioritise working day, changing priorities as necessary

• Covid-19 Vaccination
  Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

• Job description (PDF, 520.3KB)
• Person Specification (PDF, 224.6KB)
• Functional Requirements (PDF, 243.1KB)