AV Onsite Support Technician

Alecto Recruitment; Twickenham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Onsite Support Technician to provide high-quality technical support for audio-visual systems in Twickenham. The role involves conducting preventative maintenance, delivering event support, and managing incidents. Ideal candidates will have strong communication skills and a deep understanding of AV systems, including hands-on experience with Crestron and Extron. Competitive salary offered.

Qualifications

• Full, clean driving licence essential.
• Ability to read and interpret schematic diagrams.
• Hands-on experience with AV control systems required.

Responsibilities

• Serve as the main AV contact for the client.
• Conduct daily preventative maintenance checks.
• Deliver onsite matchday support including weekends.

Skills

Technical knowledge of AV systems

Strong written and verbal communication skills

Outstanding customer service skills

Fault-finding and troubleshooting skills

Understanding of networking principles

Education

Avixa CTS certification

Tools

Crestron

Extron

AMX

Audio DSP

Job description

Overview

AV Onsite Support Technician

Salary: £40,000 to £50,000 per annum

Location: Richmond, Hounslow, Feltham, and Twickenham

We are seeking an experienced and motivated Onsite Support Technician to join our client, providing high-quality technical support for their audio-visual systems. This is a fantastic opportunity for a proactive and highly organised individual to take ownership of a varied role, delivering both preventative and reactive AV support in a fast-paced, high-profile environment.

Responsibilities

• Serve as the main AV contact for the client.
• Conduct daily preventative maintenance checks and produce detailed documentation.
• Perform pre-event checks and provide comprehensive reports.
• Deliver onsite matchday support, including weekends and bank holidays.
• Log and manage all incidents through the client's management platform.
• Maintain site asset inventory.
• Complete Portable Appliance Testing (PAT) annually.
• Provide incident reports to all stakeholders, ensuring clear communication throughout.
• Support with commissioning AV integrated solutions.
• Assist with deinstallation and reinstallation of AV equipment.
• Carry out technical site surveys.
• Provide customer training on AV system operation.
• Offer reactive AV support at the client's training ground when required.

Working Hours

Monday to Friday, 08:30 - 17:00.

Essential Skills & Experience

• Full, clean driving licence.
• Strong written and verbal communication skills.
• Technical knowledge of AV systems.
• Understanding of networking principles.
• Ability to read and interpret schematic diagrams.
• Knowledge of AV control systems and audio DSPs.
• Hands-on experience with Crestron, Extron, and AMX systems.
• Excellent fault-finding and troubleshooting skills.
• Ability to work effectively under pressure.
• Outstanding customer service skills.

Desirable Qualifications

• Avixa CTS certification.

How to Apply

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and qualifications to (url removed) or you can call on (phone number removed) # 207.

Alecto Recruitment Limited is acting as an employment business for this vacancy.

We thank all applicants who respond, but only those shortlisted will be contacted.

Keywords: Onsite Support Technician, Audio Visual Technician, AV Support Engineer, AV Technician, Audio Visual Engineer, Technical Support Engineer, AV Systems, AV Maintenance, Crestron, Extron, AMX, Audio DSP, AV Control Systems, Networking, Schematic Diagrams, AV Commissioning, PAT Testing, Preventative Maintenance, Incident Management, AV Installation, AV Troubleshooting, Customer Support, Event Support, Matchday Support, CTS, Avixa