Assistant Team Manager - Pensions Administration

Isio; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading pensions administration firm in London is seeking an experienced deputy team leader/senior pensions administrator to manage a portfolio of Defined Benefit schemes. The ideal candidate will demonstrate exceptional customer service skills, effective communication, and the ability to mentor team members. This role offers a competitive salary, a bonus scheme, and opportunities for professional development within an inclusive workplace.

Benefits

Competitive salary and bonus scheme

Study support for professional qualifications

Development and training opportunities

Supportive team culture

Qualifications

• Experience in delivering administration services to Defined Benefit pension schemes.
• Ability to manage multiple tasks and meet deadlines.
• Experience in managing and developing teams.

Responsibilities

• Oversee and prioritize incoming work for pension scheme clients.
• Ensure compliance with Isio's standards and scheme rules.
• Support and mentor team members in their development.

Skills

Customer service focus

Communication skills

Time management

Teamwork

Job description

You will be responsible for the service provided to a portfolio of pension scheme clients that range in size and type, although we predominantly service Defined Benefit schemes. You will manage all day-to-day activities in relation to your portfolio, as well as supporting the team with their training and development needs.

Key responsibilities include:

• Oversee and prioritise the allocation of all incoming work.
• Take responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements.
• Process member events within deadlines ensuring compliance with Isio's standards as well as scheme rules and legislation.
• Peer review and check work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Provide support and share knowledge across the team.
• Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.
• Attend and present at both internal and external meetings (including Trustee and/or client meetings).
• Keeping up to date with technical and scheme changes, particularly those that impact your portfolio of schemes.
• Take responsibility for ad hoc projects ensuring all deadlines are met and quality is of a high standard.
• Identify non-core fee projects and ensure these are raised with the client in a timely manner.

We are looking for an experienced deputy team leader / strong senior pensions administrator with relevant experience and knowledge of delivering administration services to Defined Benefit pension schemes. You should have:

• Excellent customer service focus with the ability to assess client needs, build relationships and manage expectations.
• A great communicator - the ability to communicate with clients, members and colleagues with impact and credibility.
• Enthusiasm and motivation - a unwavering desire to solve problems and deliver excellent customer service.
• Excellent time management - the ability to manage resources across multiple tasks with a proven track record of consistently delivering to deadlines.
• A great team worker - an emerging role model within Isio, with the ability to support and develop others.
• Experience of presenting administration reports and communicating with clients/trustees.
• Experience of managing, mentoring, supervising, and developing teams.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions.

Benefits include:

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work