Assistant Store Manager - 40 Hours - Sweaty Betty

WOLVERINE; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global footwear and apparel company is seeking an Assistant Manager to support the Store Manager in driving sales and leading a cohesive team. The role involves motivating employees, delivering exceptional customer service, and managing store operations. Ideal candidates possess experience in customer-facing roles and show adaptability in fast-paced environments. The position offers a range of benefits including a generous clothing allowance and training opportunities.

Benefits

Generous clothing allowance

Excellent training & development opportunities

Quarterly bonuses

60% off all merchandise

Qualifications

• Previous experience in a fast-paced, customer-facing environment.
• Experience in a customer-facing role; leadership or supervisory experience is preferred but not essential.
• Flexible and adaptable; comfortable working in a fast-paced environment.

Responsibilities

• Motivate and engage your team to bring the brand values to life.
• Deliver outstanding service to all customers.
• Support the store management team in all aspects of running the store.

Skills

Customer service

Leadership

Adaptability

Motivation

Education

High School diploma or equivalent

Job description

Current employees, please apply in Workday.

Overview

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing brands that comprise the portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our mission: we empower, engage and inspire our consumers — every step of the way.

Role

As an Assistant Manager, you are on hand to resolve issues and identify fresh ways of doing things. You are loyal and passionate about your customers and your team. Partnering with your manager provides the chance to make your mark on the store, with opportunities to grow within the company. This role is an integral support to the Store Manager in managing the overall operations of the store, driving sales alongside relevant KPIs, and leading a cohesive team of highly motivated employees who can deliver memorable experiences for our consumers.

Responsibilities

• Be a role model — motivate and engage your team to bring the brand values to life daily, promoting an inclusive and positive working atmosphere that celebrates success.
• Deliver outstanding service to all customers, demonstrating role model behaviours for the team.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.
• Communicate efficiently on the floor and behind the scenes; develop and maintain relationships across the business, with customers and community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership of stock management and executing visual merchandising guidelines, contributing toward and delivering on store KPIs.
• Educate your team and advise customers as the product expert and knowledgeable trainer.
• Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store, including opening and closing, cash handling, stock control, merchandising and maintaining a clean, well-presented store at all times.
• Create amazing experiences for customers through authentic service that leaves a lasting impression.
• Maintain compliance with company policies including health and safety regulations.

Knowledge, Skills, and Abilities Required

• Previous experience in a fast-paced, customer-facing environment.
• Experience in a customer-facing role; leadership or supervisory experience is preferred but not essential.
• Flexible and adaptable; comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Self-starter and ambitious — motivated to achieve and exceed store targets for your team and store.
• Ability to work under pressure and manage multiple tasks at once.

Working Conditions

• Retail environment.

US Candidates Only

• Performing duties consistent with the Company's AAP/EEO goals and policies.
• High School diploma or equivalent.

The Extras

• Generous clothing allowance.
• Excellent training & development opportunities.
• Quarterly bonuses.
• 60% off all Sweaty Betty merchandise.
• 25 days holiday (pro-rated if working part-time).
• Refer a Friend bonus scheme.
• Season Ticket Loan.
• Access to Retail Trust — advice & support tool.
• Dedicated budget to attend fitness classes (per store).
• Access to Sample sales.
• Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees (following successful probation).
• Enhanced Family Leave policy.

Our DEI Commitment

We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community and world. We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities, ensuring we consider ALL applicants for jobs and making our job advertising more inclusive. Our DEI mission is to embed diversity, equity and inclusion at the heart of our business, to create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing and challenging ourselves and our partners.

We know we're on a journey. And far from perfect. But we want to be part of the solution to the problem. It might not be comfortable or straightforward. If we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies and inclusive, always. Because when we say all, we mean it.