Assistant Shop Manager

Forget Me Not Childrens Hospice; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A charitable organisation in Wakefield is seeking an Assistant Shop Manager to support the shop manager in operations. In this hands-on role, you will manage a team of volunteers and staff to achieve sales targets and ensure high merchandising standards. Ideal candidates will have strong organisational skills and effective communication abilities, along with experience in charity retail. Flexibility for evening and weekend work is essential.

Qualifications

• Excellent organisational skills.
• Ability to communicate effectively both verbally and in writing.
• IT literate with excellent skills using Microsoft packages.
• Excellent standards of record keeping, both written and computerised.
• Ability to work flexible, frequently unsocial hours.
• Previous charity retail experience is desirable.
• Previous experience managing a team is desirable.

Responsibilities

• Support the shop manager in developing and managing one of our shops.
• Manage a team of colleagues and volunteers to achieve sales targets and maintain merchandising standards.
• Provide class-leading customer service and represent the organisation in the community.
• Comply with hospice and retail policies and procedures, and security, health and safety standards.

Skills

Organisational skills

Effective communication

IT literacy

Record keeping

Flexible working hours

Charity retail experience

Team management

Tools

Microsoft Office

Job description

Our shops aren’t just a place for people to donate or bargain hunt, but also to build careers, volunteer and support our cause. And every penny of profit made by our shops helps us be here for children and families who desperately need our support.

As Assistant Shop Manager, your role will be to support the shop manager in developing and managing one of our shops. In this really hands-on role, your excellent talent for organisation will ensure the effective management of a team of colleagues and volunteers to achieve sales targets and maintain excellent merchandising standards. You’ll help us deliver class-leading customer service while complying with hospice and retail policies and procedures and security, health and safety standards in the shop.

Responsibilities

• Support the shop manager in developing and managing one of our shops.
• Manage a team of colleagues and volunteers to achieve sales targets and maintain merchandising standards.
• Provide class-leading customer service and represent the organisation in the community.
• Comply with hospice and retail policies and procedures, and security, health and safety standards in the shop.

Qualifications

• Excellent organisational skills.
• Ability to communicate effectively both verbally and in writing.
• IT literate with excellent skills using Microsoft packages.
• Excellent standards of record keeping, both written and computerised.
• Ability to work flexible, frequently unsocial hours.
• Previous charity retail experience (desirable).
• Previous experience managing a team (desirable).
• This role will involve evening and weekend work, so flexibility is essential.