Assistant Housing Officer

Oxford City Council; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government organization in Oxford is seeking an Assistant Housing Officer to help manage a housing portfolio and deliver quality tenancy services. The role involves engaging with tenants to ensure their satisfaction and compliance with housing regulations. Ideal candidates should have a Level 3 CIH qualification or be committed to achieving one, alongside experience in tenant engagement and behavior management. This role is vital for maintaining safe and affordable homes in the community.

Qualifications

• Develop understanding of the regulatory framework for social housing.
• Familiarity with Council’s obligations towards tenants.
• Experience working with tenants effectively.

Responsibilities

• Support the management of housing portfolios.
• Assist in maintaining compliance with statutory obligations.
• Provide support for tenants to ensure a good living environment.

Skills

Understanding of regulatory requirements

Experience with challenging behavior

Organizational skills

Empathy and managing expectations

Education

Level 3 CIH qualification or above

Job description

Oxford City Council are looking for an Assistant Housing Officer responsible for providing support in the management of a housing/tenancy portfolio delivering high-quality, visible and accessible tenancy services. The role involves supporting the Housing Officer with appropriate level tenancy management queries including proactive support for tenants and maintaining compliance with statutory and regulatory functions.

Role purpose

To support the management of a housing portfolio, supporting the delivery of all aspects of a high quality, visible and accessible tenancy service, achieving targets and contributing towards high level of tenancy satisfaction.

To support the management of tenancies, on all aspects of a tenants’ journey, to provide the support for tenants to live well in a good quality, safe and affordable home.

To take the initiative under the guidance of the Housing Officer and Area Manager on tenant cases working with colleagues and partners to ensure all aspects of statutory and regulatory obligations are met in day-to-day duties.

About You

Have, or committed to working towards a Level 3 CIH qualification or above

Developing understanding of the regulatory requirements for social housing landlords (Social Housing Act and the Regulator’s Consumer Standards) and how to embed these into day-to-day practice as a housing professional.

Basic understanding of the Council’s legal obligations towards tenants in its landlord role - particularly those around safety and compliance

Experience of working tenants consistently delivering actions in line with policy and procedure.

Experience in dealing effectively and confidently with challenging behaviour, including the ability to deal sympathetically with distressed, individuals

Good organisational skills with the ability to work systematically with a calm approach, working on own initiative consistently meeting deadlines.

Ability to remain confident and able to manage expectations, whilst recognising individual needs and showing empathy

Sufficiently mobile to travel and visit tenants around the city as necessary

For an informal discussion about the post please contact Chris Hodgkinson 01865 529426 on or email [e-mail]