Assistant Facilities Manager

CBRE; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

A top global commercial real estate firm in Northern Ireland is seeking a dedicated facilities management professional to oversee daily operations for client buildings. The successful candidate will ensure that all services comply with contractual obligations and meet KPI targets. Responsibilities include managing vendor relationships, conducting regular inspections, and ensuring office equipment is well maintained. Strong experience in facilities management and excellent communication skills are essential for this role.

Qualifications

• Experience in a facilities management role is required.
• Strong communication skills, both verbal and written, are essential.
• Ability to manage vendors and client relationships effectively.

Responsibilities

• Manage day-to-day services for client buildings and ensure vendor compliance.
• Schedule and conduct meetings with client teams to review vendor performance.
• Identify service shortfalls and escalate issues as needed.

Skills

Strong experience in an FM or related services environment

Good knowledge of facilities management SLAs / KPIs

Experience in dealing with suppliers / contractors

PC literate – Microsoft suite

Strong communicator with confident oral and written skills

Good administration skills with an eye for detail

Strong customer service ethic

Team player mind-set

Ability to work to pressured deadlines

Job description

About the Role

Responsible for the day-to-day management of all services for the client buildings, ensuring that all vendor service levels are maintained and that KPI targets are met.

Role Summary

• Ensure all vendors deliver services in line with the contractual obligations
• Resolve any supplier issues directly with vendors
• Responsible for client presentation areas
• Schedule monthly meetings with the client team to discuss, review and manage the vendors service levels
• Notate and report all findings in a monthly report
• Raise purchase orders and process / endorse client invoicing
• Ensure a working escalation process is in place and establish a rota for call outs
• When required, escalate any emergencies connected with the facilities or equipment
• Co‑ordinate access of vendors with assistance from client security team
• Ensure office equipment is in working order and has sufficient supplies
• Office inspections, recording any faults
• Carry out cleaning audits in conjunction with the cleaning vendor
• Assist in keeping FM location operational manual and playbooks up to date
• Ensure a professional / courteous working relationship is maintained with the landlords and their representatives
• Responsibility for the continual development of the FMC
• Ensure all kitchens are fully stocked with provisions and any shortfalls are identified
• Setting of targets and training for the FMC
• Ensure that all vendor passes are returned to client and NDA's are completed / filed
• Manage client expectations around cover for client events and specific requirements
• Identify service shortfalls and bring to the attention of the CBRE leadership team
• Ensure that all PPM's are carried out as scheduled
• Manage the outsourced postal service; manage the courier service and relationship for the client

Experience Required

• Strong experience in an FM or related services environment
• Good knowledge of facilities management SLAs / KPIs
• Experience in dealing with suppliers / contractors
• PC literate – Microsoft suite
• Good understanding of FM service contracts and negotiations
• Strong communicator with confident oral and written skills
• Good administration skills with an eye for detail
• Strong customer service ethic
• Team player mind-set
• Ability to work to pressured deadlines and take on challenges when required

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.