Apprentice Team Leader

Lifetime Training; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading training provider in Tees Valley is looking for a Team Leader Apprentice. You will lead a team, ensure high standards of service, and gain a Hospitality Supervisor Apprenticeship qualification over 12-18 months. Enjoy benefits like discounts and mental health support. Ideal candidates should have a positive attitude and strong customer service skills.

Benefits

Competitive salary

Pension contribution

33% discount on food and drinks

Wage Stream access

Retail discounts

Free employee assistance program

Qualifications

• A positive can-do attitude and real team player.
• Must have a great eye for detail, ensuring service standards are met.
• Ability to adapt quickly during busy shifts.

Responsibilities

• Lead by example to ensure the team has everything they need.
• Deputise for management and resolve issues in their absence.
• Organise and coordinate the team during busy shifts.
• Ensure the bar is safe, legal, and clean.

Skills

Attention to detail

Customer service

Team collaboration

Problem-solving

Job description

Overview

As a Team leader apprentice, you'll lead by example making sure the team have everything they need so the shift runs like clockwork. You'll make sure the team maintain high standards and that our customers are kept happy. Join us at Flaming Grill, where we're famous for flame grilled food and sizzling skillets. We're all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks. At the Milton Arms, you'll be working towards your Hospitality Supervisor Apprenticeship - Food and Beverage Level 3 Apprenticeship qualification over the course of 12-18 months.

We’re all about rewarding our teams hard work, that’s why you’ll receive a competitive salary, pension contribution as well as the following benefits.

• The chance to further your career across our well-known brands — As one of the industry’s top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands — so you enjoy your favourite food and drink at a discount.
• Wage Stream — Access your wage before payday for when life happens.
• Retail discounts — Receive up to 30% at Superdrug, exclusive discounts with Three Mobile along with many more.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels — so you can enjoy a weekend away without breaking the bank.
• Free employee assistance program — Mental health, well-being, financial, and legal support because you matter.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring

• A great eye for detail, making sure every pint is poured to perfection.
• A role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and real team player.

Your apprenticeship includes

• A mixture of face to face and Skype/phone catch ups every 4 - 6 weeks to discuss feedback and progress.
• A mix of on and off the job training, including workshops and webinars.
• Reviews every 12 weeks with your Line Manager and apprenticeship Trainer.
• The chance to get Functional Skills in English and maths (if you don’t already have GCSE).
• An Hospitality Team Leader Apprenticeship Qualification once you have completed the 15 month programme.