AP & Payments Coordinator

Mercedes-Benz in the UK; Milton Keynes; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive company in Milton Keynes is seeking an organized individual for their Finance Operations team. In this role, you will handle customer payment processes, ensuring accuracy and compliance with company policies. You'll be responsible for responding to customer queries and coordinating with various teams. The company offers a competitive salary, discretionary bonuses, and a hybrid working model, aiming to support both personal and professional growth.

Benefits

Competitive salary

Discretionary bonus structure

Access to colleague car schemes

Pension scheme

Wellbeing resources

Qualifications

• Exceptional attention to detail and accuracy.
• Proven experience in a large organization.
• Ability to work flexible shifts, including weekends.

Responsibilities

• Serve as the go-to contact for Accounts Payable-related queries.
• Handle manual and digital payment requests effectively.
• Ensure customer payments are confirmed in a timely manner.

Skills

Customer-first mindset

Attention to detail

Organizational skills

Problem-solving mindset

Job description

About Us

At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.

It’s an exciting time to be part of the team, so what are you waiting for?

How You’ll Play Your Part

We’re looking for a highly organised, self‑motivated individual who thrives in a team environment and consistently puts customers at the centre of what they do.

In this role, you’ll serve as the single point of contact for Finance Operations and the wider business in matters relating to Accounts Payable, Fiori systems, and banking activities. You’ll play a key role in supporting the Agency Payments team, ensuring that manual customer payments are accurately identified, validated, and confirmed within agreed SLA timelines with a high degree of accuracy.

What You’ll Do

• Act as the go‑to contact for the wider business on all things Accounts including PR support, ad‑hoc projects and process improvements
• Review bank suspense items to ensure accurate postings and timely resolution
• Handle manual and digital payment requests, delivering an exceptional end‑to‑end service for our customers
• Confirm customer payments accurately, on time, and in line with SLA and 4Eyes policy requirements
• Respond promptly to customer and agent payment queries, escalating issues to the Team Leader when needed
• Own the monthly purchase exception sample checks, ensuring full compliance with corporate policy

What You’ll Bring

• A flexible approach to provide coverage during shifts and on‑call periods during weekend.
• Exceptional attention to detail and accuracy in everything you do
• A strong customer‑first mindset
• Proven experience collaborating within a large, fast‑paced organisation
• A commitment to doing things right, applying rules fairly, and challenging non‑compliance when needed
• Highly organised, self‑driven, and an excellent communicator
• A problem‑solving mindset and the initiative to get things done
• The ability to see the bigger picture and understand how your role impacts the wider business

At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our polices and adhere to the Company’s Compliance Guidelines and Policies including Anti‑Bribery and all relevant competition law.

What’s In It For You

As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

Who We Are

Through the doors of Mercedes-Benz, you’ll find a passionate team dedicated to optimising financial performance and supporting strategic growth. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.

We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.

What’s next?

Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as [e-mail] for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes‑Benz UK Data Protection Officer at the following address: Mercedes‑Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or [e-mail].

Group

Mercedes‑Benz Group AG

Organization

Mercedes‑Benz UK Limited