Administrative Officer

Brook Street; Coventry; On-site; GBP 1,000; Full time

Job summary

A leading company seeks an Admin Officer for their Coventry County Court office. This temporary, full-time role involves customer service, administrative tasks, and supporting case management in the public sector. Ideal for candidates looking to gain valuable experience within an important institution.

Qualifications

• Experience in customer service required.
• Proficient in managing time effectively.
• Able to handle difficult customer interactions.

Responsibilities

• Provide customer service via telephone and in-person interactions.
• Progress cases through the Court system.
• Perform general administrative duties and data input.

Skills

Time management

Customer service skills

Proactive thinking

Tech confidence

Customer rapport building

Job description

MOJ-Coventry County Court Court

Admin Officer
Location: 140 Much Park Street, Coventry, CV1 2SN
Office based
Hourly rate: £12.53 p/hr
Working Days/Hours: 37 hours per week, Monday-Friday 9:00am - 5:00pm.
Contract: This a temporary position estimated until 30th November 2025 but due to be extended pending performance and business needs

Brook Street in partnership with the Ministry of justice has a fantastic opportunity to join their team as an Admin Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector.

Experience Needed/desired:

• Dealing with customers
• Clear and understandable
• Time management
• Confident with technology
• Are able to deal with difficult customers
• Proactive thinking
• Build a repour with others

List the duties/ responsibilities:

• Customer service via telephone
• Face to face interaction with the public
• Progress Cases through the Court/Tribunal system and provide support to other functions in HMCTS
• Problem Solving. You will refer to problem solving hubs and comprehensive guidelines to support with this
• Inputting Data onto the system
• Preparing Papers
• Creating and updating records
• General Administration Duties

Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS

Training provided, what is their training plan and location of training:
1 to 1 with a member of staff and e-learning, then they will reach out to the team for help/assistant.

Additional clearance if applicable:
Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Looking to recruit? Find the perfect hire

Want a career at Brook Street? Join our team