Administration Manager- Urgent Care | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in London is looking for an enthusiastic individual to provide administrative support in their Urgent Care Service. The role requires excellent office and administrative skills, and a keen interest in using data for service improvement. Responsibilities include managing daily administrative functions, supporting team members, and ensuring high standards of service delivery. Commitment to NHS values is essential. This full-time position offers a chance to make a significant impact in urgent care services.

Qualifications

• Broad range of office and administrative skills; able to provide essential management support and cover for team members.
• Interest in using data to support service improvement and change.
• Willingness to engage with patients, carers, and professionals, and to represent the service in a professional manner.
• Commitment to the core NHS values of COMPASSION, RESPECT, EMPOWERMENT and PARTNERSHIP.
• Experience with administrative functions and ability to manage information systems and data reporting.

Responsibilities

• Responsible for day-to-day management of administrative functions in the Urgent Care Service.
• Carry out a range of administrative tasks and provide cover for other team members.
• Track and log equipment and assets, and report issues around IT or equipment.
• Monitor the cleaning contract for the office/site and attend relevant meetings.
• Assist the service by stepping in due to staffing shortages.

Skills

Office and administrative skills

Data management

Communication

Job description

Overview

We are looking to fill two positions: One Permanent and One Fixed Term. We are thrilled to offer an opportunity to join our dynamic Urgent Care Service, where you will play a key role in supporting all our Urgent Care Teams to deliver efficient, high-quality care. We are seeking a highly motivated and enthusiastic individual, equipped with a broad range of office and administrative skills, to provide essential management support within our Urgent Care services.

This full-time position (37.5 hours per week) is integral to ensuring seamless service delivery across the Services. As part of the role, you will collaborate closely with the Business Support Lead and administrative teams to assist in the smooth operation of the Urgent Care services, helping to maintain our high standards of care.

The post holder will be responsible for providing administrative and site support services to the Urgent Care Services which comprises the Single Point of Access (SPA) and Central Flow Hub (CFH), Stepdown Houses, Integrated Discharge Team (IDT) and the Mental Health Crisis Assessment Service (MHCAS). They will establish, maintain and monitor excellent office and information systems. They will be responsible for the operational management of the administrative team. The post also works to support the provision of data and information from the urgent care services across the boroughs. This post holder must be enthusiastic about the use of data to support service improvement and change. The post also involves dealing with telephone and personal enquiries from patients, carers and members of the public, GPs and other healthcare professionals and statutory and non-statutory organisation.

Responsibilities

• To be responsible for the day to day management of administrative functions in the Urgent Care Service, and the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the Service are met.
• To carry out a range of administrative tasks and be able to provide cover for other team members, and also for the Business Support Lead, as and when required.
• To take responsibility for tracking and logging equipment and assets, reporting and escalating issues around IT, broken equipment or office issues and environment as well as ensuring that adequate stock levels of stationery are readily available and office equipment is maintained at all times.
• To monitor the cleaning contract for the office/site in liaison with site services and attend relevant meetings as appropriate.
• Assist the service by stepping into the numbers as and when required by the team due to short notice staffing shortages or high acuity with the service.

Qualifications and Requirements

• Broad range of office and administrative skills; able to provide essential management support and cover for team members.
• Interest in using data to support service improvement and change.
• Willingness to engage with patients, carers, and professionals, and to represent the service in a professional manner.
• Commitment to the core NHS values of COMPASSION, RESPECT, EMPOWERMENT and PARTNERSHIP.
• Experience with administrative functions and ability to manage information systems and data reporting.

Note: Central and North West London NHS Trust expects all Band 5 administrators to act in a way that demonstrates our core values in practice with patients, families, carers and colleagues. We strongly encourage vaccination as part of protecting staff and patients in healthcare settings.

Application closing date: This advert closes on Monday 29 Sep 2025.