Administration Assistant - Bank | Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust; Liverpool City Region; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an Administrative Support Professional to provide high-quality coordination across various services. The ideal candidate will have strong admin skills, effective communication abilities, and a flexible approach to work, with responsibilities including managing enquiries, liaising with multidisciplinary teams, and maintaining accurate records. This role involves working across multiple locations and contributes to patient care improvement initiatives.

Qualifications

• Excellent time management and organizational skills required.
• Experience in a administrative roles is essential.
• Ability to work flexibly across various locations.

Responsibilities

• Liaise with teams for varied admin duties.
• Act as first point of contact for enquiries.
• Ensure accurate communication and record maintenance.
• Support service delivery across multiple locations.
• Participate in patient and public involvement activities.

Skills

General Admin Experience

Time Management

Organizational Skills

Communication Skills

Flexible Approach

Job description

Overview

To work as part of an administrative team providing temporary, high quality and co‑ordinated support as specified within the placement request.

The post will vary depending on the assignment and department helping to provide an efficient and cost‑effective service to the Trust.

General Admin and clerical experience are essential along with excellent time management, organisational, communication skills and a flexible approach to work.

Shifts may be located across the Division, such as St Helens, Liverpool, Warrington and may include various locations depending on service needs.

Flexible working requests will be considered for all roles.

Key Responsibilities

• To work and liaise with various teams and services across community division to undertake varied admin and clerical duties in line with the assignment.
• Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
• Effective liaison with multi‑disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.
• To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.
• Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures.
• Contribute to the ordering of stationery supplies and associated procedures.
• Contribute to the producing and sending of appointments and giving appropriate patient information/advice.
• To register patient referrals for the service on appropriate systems following the service referral pathway.
• Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
• To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.
• To work in a flexible manner when cover is required, to support and maintain service delivery.
• Contribute to the processing of all incoming and outgoing mail.
• Participate in the provision of cover and support and maintain service delivery borough wide.
• Participate in the local induction process for new staff.
• Participate in serious untoward incident investigations/reviews as required.
• Support individual's equality, diversity and rights.
• Participate in patient and public involvement activities.
• Contribute towards service improvement initiatives to enhance quality of patient care.
• Provide information and support to service users/carers as appropriate.
• Contribute to the continued improvement and quality of the Administration Support Service.
• Recognise and respond appropriately to urgent and emergency situations.
• Contribute to the effective and efficient use of resources.
• Understand and adhere to Trust policies, procedures and guidelines.
• Report any concern regarding patient care to line manager.
• To undertake any other delegated duties as appropriate and commensurate with the post.
• To work as part of an administrative team providing temporary, high quality and co‑ordinated support as specified within the placement request.
• To work and liaise with various teams and services across community division to undertake varied admin and clerical duties in line with the assignment.

About Mersey Care

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

This advert closes on Monday 24 Nov 2025.