Admin Officer - Liverpool

Brook Street; Liverpool; On-site; GBP 27,000 - 29,000; Full time

Job summary

An employment agency is seeking an Administrative Officer in Liverpool to support the Home Office. The role involves processing visa applications, providing customer correspondence, and working flexibly in various business areas. Candidates should have strong attention to detail and excellent communication skills. This full-time position offers a pay of £13.85 per hour with essential training provided. The role is based on-site and requires security clearance and UK residency for the past five years. It's a great opportunity for those looking to grow their careers in the Civil Service.

Qualifications

• Excellent attention to detail with strong communication skills.
• Proficient in MS Office including Word, Excel, and Outlook.
• Effective time management and organisational skills.
• Ability to work flexibly and make sound decisions.

Responsibilities

• Process customer visa applications efficiently and accurately.
• Enter and manage data for customer correspondence.
• Articulate decisions clearly in verbal and written formats.

Skills

Attention to detail

Communication skills

IT skills

Time management

Organisational skills

Team working

Decision-making

Flexibility and adaptability

Tools

MS Office

Job description

Role: Administrative Officer
Location: Liverpool - L3 9BP - 101 Old Hall Street
Pay: £13.85 per hour
Working Hours: Full time, Monday to Friday: 9:00 to 17:00, 37 hours per week, on-site
Contract: Temporary, initially for up to 6-months with the possibility to extend further subject to business need and performance

Brook Street in partnership with the Home Office has a fantastic opportunity to join the Customer Services Group within the Home Office, working as part of the Visas, Status, and Information Services command as an Administrative Officer.

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter‑terrorism, policing, fire, crime, drugs policy, immigration and passports. The Customer Services Group brings together Asylum & Human Rights, Asylum Support and Dispersal, Asylum Accommodation Centres, Resettlement Group, Passports, Citizenship & Civil Registration, Customer Operations Support Services and UK Visas & Immigration. As a major operational arm of the Home Office, we play a vital role in supporting the economy and cultural life of the UK.

Visits and Electronic Travel Authorisation (VIETA) is part of Visas, Status and Information Services (VSI) within UK Visas & Immigration and is responsible for the following services:

• Visits: Responsible for the administration and decision making of new applications for all types of visitor visas from overseas as well as in‑country applications for extensions to visit visas. Visits also handle other assorted administrative functions around visas.
• Electronic Travel Authorisation (ETA): ETA are responsible for the operational processing of exceptions casework related to customers who have applied to obtain an ETA prior to travelling to the UK and the end‑to‑end customer journey of all ETA customers.

Successful candidates will be posted to either of the above teams, which have a variety of roles within different areas, as set out below.

Why choose us?

• Develop Your Career: Explore the exciting avenues within the Civil Service and elevate your professional journey.
• Join a professional and well‑established working environment: Develop yourself in a fast‑paced yet immensely rewarding workplace where every day brings new opportunities.
• Working in the heart of the Civil Service: Supporting delivery of departmental priorities and providing an excellent customer service.

The Administrative Officer role is flexible and can include work in a variety of different business areas. Roles include, but are not limited to:

Casework – including assessing documentation provided by customers and making robust and well‑judged decisions on visa applications.

Workflow – including data entry activities and providing administrative support at various stages of the customer journey to ensure delivery of an efficient service.

Correspondence – including reviewing incoming/outgoing customer correspondence comprising of emails/post and ensuring that it is handled in accordance with the provided guidance.

Candidates will need to work flexibly and adapt to varying roles across different business areas. Successful candidates are expected to dress appropriately for a formal office workplace environment.

Key Duties

The below list is not exhaustive. Duties will vary according to business need. Tasks may include:

• Use complex guidance and policy to consider and make well‑judged decisions on customer applications in line with the immigration rules.
• Work at pace to meet productivity and quality targets.
• Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines.
• Articulate complex decisions in a concise, clear manner verbally and in writing.
• Work well within a team to deliver performance of a high standard and excellent customer service.
• Handle customer correspondence via post or email, ensuring that it is dealt with in accordance with the process guides. Ensure that correspondence is stored and shared appropriately and produce high quality, informative responses.
• Uphold the integrity of the department, displaying a professional standard of behaviour at all times and ensuring that timecards or overtime claims are submitted accurately.

Essential Skills & Criteria

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including proficiency in the use of MS Office packages including Word, Excel, and Outlook.
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisational skills, including an ability to identify and prioritise urgent work.
• Team working.
• Decision‑making.
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
• Taking responsibility for effective personal and team delivery.

You will be required to undertake security clearance and a basic DBS for these roles, and it is imperative that you have lived in the UK for the last 5 years, hold a valid passport and be able to provide two proofs of current address documents and a proof of national insurance document in order to apply for this role.

Training

No holidays within the first 4 weeks. Virtual and/or face‑to‑face training will be delivered, and online/peer/manager guidance will be provided.

Brook Street supports the Armed Forces Covenant and guarantees interview opportunities for veterans or spouses/partners of military personnel who meet all the essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.