Account Support Manager

CBRE; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global provider of facilities management is seeking an Account Support Manager in London. You will support account leadership teams and enhance service delivery through operational improvements and strong stakeholder engagement. Candidates should have over five years of experience and expertise in Microsoft Office. The role emphasizes creativity, organizational skills, and adaptability. Join a leading firm recognized for outstanding client service and innovation in the industry.

Qualifications

• 5+ years of job-related experience.
• Ability to explain complex concepts.
• Excellent organizational and analytical skills.

Responsibilities

• Develop strong working relationships with stakeholders.
• Provide timely management information and reports.
• Drive continuous improvement and identify innovative opportunities.

Skills

Organizational skills

Analytical skills

Microsoft Office expertise

Communication

Flexibility

Creative problem-solving

Education

Business Admin NVQ

Tools

Microsoft Office

Job description

Overview

Account Support Manager

Job ID: 227947

Posted: 27-Aug-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location: London - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for an Account Support Manager

Purpose of the job

As a CBRE Account Ops Supervisor, you’ll be responsible for providing support to the account leadership team, operations and finance teams in pursuit of exceptional client service.

Responsibilities and daily activities:

Responsibilities

• Develop strong working relationships with subject matter experts throughout the organization at the functional and account management levels.
• Create and announce important information from the leadership team to all account colleagues – using Campaign Logic
• Provide timely and accurate management information and reports for use by the senior management team and client.
• Enhance service delivery through best practice and the effective use of systems and equipment.
• Perform administrative tasks in support of the account.
• Drive Continuous Improvement throughout the region in collaboration with the Regional Leaders. Identify, justify and implement new processes and procedures that improve operational outcomes while optimising costs.
• Capture innovation being delivered across the region and prepare materials to communicate these with the client and global account team. Identify innovative opportunities from external sources that could benefit the client.
• Ensure precise coordination of all business management functions including office administration.
• Lead by example and model behaviours that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Support the account with Smartsheet implementation and management/administration of existing processes
• Support the contract support team with PO raising and billing when required
• Management and updating of account and site SharePoints to ensure all data is accurate and relevant.
• Ad-hoc tasks that are necessary for supporting the account
• Support with growth opportunities across the region, including data gathering, data analysis, preparing materials such as cost proposals and business cases.

Qualifications

• 5+ years of job-related experience – Business Admin NVQ preferred and Commercial Awareness.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational and analytical skills with a master-level inquisitive mindset.
• Adaptable to change
• Commitment to CBRE & CUSTOMER success
• Maintain flexibility
• Creative and effective reaction to operational issues
• Confident in managing meetings and articulate
• A self-starter capable of taking the initiative in response to changing circumstances
• An articulate and confident communicator

About CBRE Global Workplace Solutions

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)