Account Manager, Bentall's Kingston

La Prairie Switzerland; Kingston upon Thames; On-site; GBP 25,000 - 40,000; Full time

Job summary

A luxury skincare brand is seeking an Account Manager for its Kingston upon Thames counter. The role involves maximizing retail performance through effective business planning and recruitment of new clients. Candidates should possess strong retail experience and a passion for beauty, with a focus on delivering exceptional customer service.

Benefits

Competitive commission scheme

33 holiday days

Generous product allocation & discount

Long Service Awards

Gratis of new launches

Contributory pension scheme

Employee referral bonuses

Qualifications

• Demonstrate exceptional service mindset and retail experience.
• Exhibit a passion for luxury beauty and skincare.
• Possess strong interpersonal skills for client relationship management.

Responsibilities

• Achieve sales targets while creating outreach opportunities.
• Proactively recruit potential clients and organize external events.
• Ensure the counter meets exemplary standards and communicate effectively with relevant departments.

Skills

Exceptional service mindset

Strong retail experience

Passion for beauty and skincare

Business acumen

Interpersonal skills

Relationship building

Team player

Education

NVQ level 3 in Beauty Therapy

Job description

Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging Therapies?

We are looking for an Account Manager to join our South Region. You will be responsible for managing our counter in Fenwick, Bentall Kingston. You will implement effective weekly business plans and you will work towards maximising the retail performance targets. You will be solely accountable for the sales and performance of the account, and will have the opportunity to make new connections in London whilst working towards recruiting new customers to the brand. You will also have the chance to host on/off counter animations to enhance the customer experience.

Main responsibilities

To achieve sales by using La Prairie’s selling and training guidelines:

• Achieve targets and business plan effectively including creating outreach opportunities and partnering your host store to offer the ultimate La Prairie experience
• Traffic stop daily in store to recruit prospective clients to your business
• Invite every customer to sit down and have a skincare consultation: listening and identifying the customers' needs
• Proactively organise external events to generate sales and recruiting new clients to your counter
• Ensure the counter is represented to exemplary standards and you effectively communicate with all relevant La Prairie departments

Qualifications

Applicants for this position must be able to demonstrate the following skills and experience:

• Exceptional service mindset – you take pleasure and satisfaction in providing an outstanding service to your clients
• Strong retail experience
• Real passion for beauty and skincare with an affinity for luxury, always striving for excellence
• Strong business acumen to drive sales and go beyond business objectives
• Ability to connect and engage with our discerning client, transforming that connection into a personal relationship through excellent interpersonal skills, with the ability to provide inspirational, authentic and client centric customer service
• Ability to build relationships throughout the store to find new opportunities
• Ability to be a great team player as part of a high impact team, driven by diverse thoughts and opinions.
• NVQ level 3 in Beauty Therapy desired

In return, La Prairie offers:

• A good salary with a new competitive commission scheme
• 33 holiday days (including bank holidays) pro-rated based on working days
• Generous product allocation & discount
• Long Service Awards starting with 3 years’ service
• Gratis of new launches
• Contributory pension scheme – 5% employer contribution
• Employee referral bonuses