Account Manager

NG Bailey Facilities Services; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management firm in Manchester seeks a dedicated Account Manager to oversee technical service delivery and foster key client relationships. The ideal candidate will have significant experience in the FM sector, strong financial management skills, and the ability to lead multidisciplinary teams. Competitive compensation with benefits is offered.

Benefits

Competitive Salary + Car / Car Allowance

25 Days Holiday + Bank Holidays

Pension contributions

Private Medical Insurance

Life Assurance

Employee Assistance Program

Qualifications

• Strong management experience gained within the FM arena.
• Experience managing diverse locations and client interfaces.
• Recognised apprenticeship/training in Mechanical & Electrical (M&E) services.

Responsibilities

• Foster a one-team approach to service delivery.
• Ensure best-in-class technical maintenance services.
• Deliver cost-effective solutions while maintaining customer satisfaction.

Skills

Management experience in FM

Technical M&E skills

Financial acumen

Leadership

Compliance knowledge

Communication skills

Education

Recognised management qualification

IOSH/NEBOSH qualifications

Job description

Account Manager – North West – Permanent, Full time

Summary

NG Bailey is looking for an experienced high energy and driven Account Manager to take ownership of our high-profile client contract. This is an opportunity to lead from the front, oversee technical services delivery and shape the future of a key client partnership.

As the primary point of contact, you will be responsible for P&L management, service excellence, and have a focus on growing the client relationship by securing future business. You will conduct regular internal audits ensuring that all planned and reactive maintenance services are delivered to the highest standard as well as compliance to all Safety, Health and Environmental standards. If you thrive in a fast-paced environment and have the leadership skills to manage multidisciplinary technical delivery teams, this is the role for you.

What we’re looking for

• Experience: Strong management experience gained within the FM arena or similar with excellent organisational skills.
• Experience in managing mobile delivery across diverse locations and multiple client interfaces. Experience in Managing Agent accounts will be an advantage.
• Technical Skills: Recognised apprenticeship/training in Mechanical & Electrical (M&E) services, backed by industry qualifications.
• Financial Acumen: Proven ability to manage budgets and deliver cost-effective solutions, including WiP, debt and day-to-day budget control.
• Leadership: A proactive leader with experience managing multidisciplinary teams and third-party suppliers. An industry-recognised management qualification desirable.
• Compliance Knowledge: Familiarity with statutory and legislative requirements, with IOSH/NEBOSH qualifications desirable. Sound knowledge of SFG20 desirable.
• Communication: Exceptional written and verbal communication skills, with the ability to present information clearly and build strong relationships at all levels.

Responsibilities / Deliverables

• Own & Develop the client relationship – Foster a "one-team" approach to service delivery.
• Drive Operational Excellence – Ensure best-in-class technical maintenance services that exceed SLA and KPI targets.
• Financial & P&L Management – Deliver cost-effective solutions while maintaining outstanding customer satisfaction to meet the required budgets in terms of revenue and margin.
• Technical & Engineering Leadership – Provide expert solutions, oversee remedial and reactive works, and drive innovation to the benefit of both NG Bailey and the clients.
• Project Oversight – Lead and coordinate all site activity, audits, and inspections to maintain top-tier service.
• Manage Supplier Performance – Ensure third-party contractors adhere to strict safety, quality, and compliance standards.

Benefits

We’re committed to evolving our benefits to attract and retain great people. Some of what you can expect includes:

• Competitive Salary + Car / Car Allowance + Flexible Benefits
• 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
• Pension with a leading provider and employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Life Assurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes

Next Steps

As a business, we’re on a journey to build a culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is valued, and we provide a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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