Account Manager

Adthena; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company seeks an Account Manager in Camden Town to manage a portfolio of customers with a focus on retention and growth. The ideal candidate will have 2-5 years of experience in account management, excellent communication skills, and a proven track record of achieving upsell and retention targets. Join a culture of autonomy and innovation, where your contributions will directly impact client satisfaction and business success.

Benefits

Trust-Based Vacation

Remote-First Work

Private Medical Insurance

Mental Health Support

Career Growth Programs

Home Office Stipend

Birthday Day Off

Qualifications

• 2 - 5 years of experience in an Account Management/ Sales or equivalent role.
• Proven ability to hit upsell / retention KPI's and nurture customers long term.
• Strong confident communication skills, both verbal and written.

Responsibilities

• Ownership of small and medium customers, totalling £900k in ARR.
• Deliver retention in excess of 90% each financial quarter.
• Build relationships with senior and economic stakeholders.

Skills

Account Management

Negotiation

Communication

Problem Solving

CRM Management

Job description

Overview

Reporting to: Anna Dutton, Director of AM EMEA. We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment. Working as part of a dedicated team focused on customer retention, growth and risk management, you will operate with autonomy while feeding back & being supported by the Director of Account management. As Account Manager, your objective is to strategically manage your book of business, working collaboratively with Customer Success Managers to avoid churn risk to ensure positive customer health and account expansion. Being part of the Customer function you will have the opportunity to earn through upsell and retention performance. Focus on your allocated clients to capitalise on these opportunities as they arise.

Responsibilities

• Ownership of small and medium customers, totalling £900k in ARR.
• Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business (25 - 30 customers).
• Work across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs.
• An ability to foster and build strategic relationships to understand and record Adthena\'s impact on outcomes and results, to ensure ongoing satisfaction to aid in the renewal of engagements.
• Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy.
• Build relationships with senior and economic stakeholders.
• Identify risks and opportunities by customer.
• Create and execute on recovery plans for clients deemed at risk.
• Produce and present business reviews.
• Plan and execute strategic growth plans for existing client base.
• Negotiate commercials and terms of engagement.
• Monitor client health and forecast retention rates.
• Ensure client awareness of product innovations and services available; all Adthenians are expected to align closely with our Core Values.
• Understand and communicate Adthena\'s impact on client outcomes to support renewals.

Requirements / Qualifications

• 2 - 5 years of experience in an Account Management/ Sales or equivalent role.
• Strong commercial understanding, negotiation and objection handling skills.
• Proven ability to hit upsell / retention KPI\'s and nurture customers long term.
• Strong confident communication skills, both verbal and written.
• Ability to engage with senior stakeholders, including C-Level.
• Ability to think on their feet, problem solve creatively and build compelling business cases.
• Strong fact-finding, active listening and discovery skills.
• Attention to detail with a sense of urgency and accountability.
• CRM management.
• Experience working across a large and varied portfolio of clients.
• Previous experience in relationship management.
• Management of renewal cycle and commercial negotiations.
• Comfortable working with data, with the ability to identify trends and make insight-driven recommendations.

Bonus Points

• Understanding of search marketing.
• Experience in an Online, SaaS, Agency or Technology organisation.

What we offer

• Join us in shaping the future of paid search intelligence.
• We\'re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.
• Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.
• Award-Winning Product: Best AI Search Software Solution, Global Search Award 2024.
• Trust-Based Vacation: Take as much time off as you need, when you need it.
• Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).
• Flexible Work: Work how and where you do your best, with full autonomy over your day.
• Career Growth: Bespoke training and career development via "Sherpa plans" to guide your growth.
• Private Medical Insurance: Fully covered health care.
• Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to \'HeadSpace\'.
• Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.
• Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.
• Home Office Stipend: $200 for your ideal remote setup.
• Swag Welcome Gift: $50 credit to grab some merch.
• Birthday Day Off: Celebrate your special day.
• Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups.
• Volunteer Days: Paid volunteer time each quarter.