235688 Waiting List Officer

NHS Lothian; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare organization in Scotland is seeking a candidate to support the Health Records Management Team in managing waiting lists in compliance with national targets. The role involves booking patients, managing referrals, and maintaining accurate waiting list information. Candidates are expected to be proactive in ensuring efficient service delivery within the team. This is an opportunity to contribute positively to patient care within the NHS framework.

Responsibilities

• Support the Health Records Management Team with waiting list management.
• Ensure safe and timely booking of patients.
• Manage referrals, appointments, and validate waiting lists.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found in the further information for this vacancy.

As from 1/4/26, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro‑rata. Please note that the pay scale in this advert will not be changing as a result.

Responsibilities

The remit of this post is to support the Health Records Management Team with the management of waiting lists ensuring achievement of National and local targets set by the Scottish Government, be responsible for the safe and timely booking of patients, which includes arranging Pre‑Admission clinics.

Work as part of a waiting list booking team to provide an efficient booking service for patients, from referral to treatment. This includes managing referrals, booking appointments and diagnostics, validation of waiting lists and housekeeping waiting lists to ensure all information is up to date and accurate.

For further information on what is included in the role and what skills/experience are being looked for, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions, please contact Donna Binnie at [e-mail]