Jobs in Nancy, France
Global Head of Customer Success — Remote Leadership
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France B2B Sales Lead - Grow Key Accounts in Pet FMCG
The Nutriment Company
Global Head of Customer Success — Remote Leadership
Job summary
A leading global solution provider seeks a Global Head of Customer Success Management to own post-sale customer outcomes. You will drive adoption, retention, and value while leading a high-performing team. The ideal candidate has over 10 years in Customer Success and is experienced in scaling teams. This role offers competitive compensation and the flexibility of remote work, aiming to enhance customer satisfaction and long-term partnerships.
Benefits
Qualifications
- 10+ years of experience in leading post-sales/Customer Success teams.
- Expertise in subscription/SaaS/complex products, ideally within Physical Security or Workforce Management.
- Strong data and operations literacy.
Responsibilities
- Set the global CS strategy and segmentation model.
- Define and operationalize lifecycle playbooks.
- Own gross and net revenue retention targets.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.