Jobs in Montreuil, Germany

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IronFX

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28577617600420249632765

1

28.06.2025

12.08.2025

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IronFX is a leading global online broker specialising in Forex, CFDs, Commodities and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing customer support team, fully remote.

Responsibilities include:

• Providing support via live chat, email, and telephone
• Resolving client queries and offering support as needed
• Acting as a liaison between clients, customer service, and back-office operations
• Supporting Business Development Managers
• Ensuring timely processing of client requests
• Offering support during account opening and throughout the trading account lifecycle
• Promoting the company’s services
• Drafting, monitoring reports, and completing tasks assigned by management

Job Requirements:

• Fluency in English and French (verbal and written)
• 6 months to 2 years of relevant experience in online customer support
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or related field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization
• Problem-solving initiative

Compensation and Benefits:

• Competitive salary based on experience and skills
• Monthly performance-based bonus
• Full remote work environment
• Supportive, multinational team

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch, between 07:00-22:00 Cyprus time (weekly rotation)
• One night shift per month
• Twice a year, for one month: Saturday-Wednesday, 12:00-20:00 Cyprus time