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French-Speaking Customer Expert - Remote from Greece
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Résumé du poste
A leading customer service employer in Nice is looking for candidates to provide exceptional service and support. Responsibilities include troubleshooting and managing customer feedback. The ideal candidate possesses excellent French and English skills and previous customer service experience, preferably in a premium brand. This position offers comprehensive relocation support to Greece, competitive salary, and professional growth opportunities.
Prestations
Complete relocation support
Competitive monthly salary (14 salaries per year)
Health care benefits
Full training by certified instructors
Professional growth & development opportunities
Free online Greek language courses
Qualifications
- Previous experience in customer service, ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsabilités
- Deliver exceptional customer service.
- Perform troubleshooting.
- Collect and analyze customer feedback.
- Manage customers and support them with a premium experience.
Connaissances
Excellent French language skills
Very good English communication skills
Strong interpersonal skills
Good computer literacy
Formation
Bachelor’s degree preferred
Outils
CRM systems
Description du poste
What you will do
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call, collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction, whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
What you will bring
- Excellent French language skills.
- Very good English communication skills.
- Previous experience in customer service, ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelor’s degree preferred.
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.