A global customer experience leader in Île-de-France is seeking a Customer Service Specialist to join its team. The ideal candidate will handle customer inquiries for a leading gaming brand, requiring proficiency in French and intermediate English. Responsibilities include efficiently responding to enquiries and maintaining product knowledge. The role comes with competitive wages, private healthcare, and continuous learning opportunities, all in a multicultural environment.
Prestations
Competitive wages and stability
Private healthcare insurance
Paid professional technical training
Monthly performance-based bonuses
Qualifications
Previous experience in Customer Service preferred.
A calm, cool and level-headed attitude in every situation.
High-speed internet access and appropriate conditions for remote work.
Responsabilités
Respond efficiently to all customers’ enquiries within given timescales.
Develop and maintain a full technical knowledge of the client’s products.
Accurately log all calls and maintain administrative forms.
Connaissances
Proficient level of French (C1)
Intermediate level of English (B1)
Impeccable communication skills
Excellent self-organizing skills
Ability to work under pressure
Knowledge of Microsoft Office Pack (Word, Excel)
Description du poste
A global customer experience leader in Île-de-France is seeking a Customer Service Specialist to join its team. The ideal candidate will handle customer inquiries for a leading gaming brand, requiring proficiency in French and intermediate English. Responsibilities include efficiently responding to enquiries and maintaining product knowledge. The role comes with competitive wages, private healthcare, and continuous learning opportunities, all in a multicultural environment.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.