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French-Speaking Customer Expert - Remote from Greece
Job summary
A leading customer service employer in Nice is looking for candidates to provide exceptional service and support. Responsibilities include troubleshooting and managing customer feedback. The ideal candidate possesses excellent French and English skills and previous customer service experience, preferably in a premium brand. This position offers comprehensive relocation support to Greece, competitive salary, and professional growth opportunities.
Benefits
Qualifications
- Previous experience in customer service, ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Collect and analyze customer feedback.
- Manage customers and support them with a premium experience.
Skills
Education
Tools
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call, collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction, whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent French language skills.
- Very good English communication skills.
- Previous experience in customer service, ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelor’s degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.