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Title: Rapid Re-Housing Case Manager

Department: Homeless Prevention and Rapid Rehousing - Region 2 and Region 4

Reports to: Senior Case Manager

FLSA Status: Exempt

Salary: $52,000 – 56,000

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 3,000 individuals, half of which were children.

Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums.

The Rapid Re-Housing Case Manager manages an average caseload of 15 to 20 households experiencing homelessness or recently housed. The Case Manager will support the housing first model with a trauma-informed care approach that will maximize the likelihood of client success and long-term self-sufficiency. The position requires a self-starter as the responsibilities include providing ongoing, community-based services, identifying, prioritizing, and addressing immediate needs, developing money management skills, supporting gainful employment search, coordinating training, and educational goals, and address mental health and substance abuse issues. The Case Manager will serve as the primary point of contact for all assigned client services and provide guidance and support to clients working toward self‑sufficiency.

Duties and Responsibilities:

• Conduct comprehensive assessments of each household’s housing history, barriers, physical and mental health, social needs, education and employment goals, financial management skills, and overall strengths and needs.
• Maintain reliable and consistent contact with households, even when they relocate or change phone numbers, to ensure ongoing engagement and support.
• Assist clients in completing required documentation and paperwork throughout the program process to ensure timely access to services and housing.
• Provide housing navigation support, including identifying available housing options, facilitating landlord engagement, and assisting with the lease‑up process.
• Meet regularly with assigned households to provide individualized case management services and referrals that promote housing stability.
• Ensure timely communication and information‑sharing with all relevant partners and stakeholders.
• Support clients in creating and maintaining household budgets and developing strong money management skills.
• Participate in collaborative meetings with representatives from faith‑based, community‑based, and partner organizations to deliver coordinated, wraparound services.
• Help clients overcome common barriers to securing housing, such as large rent arrears, low credit history, and misunderstandings of landlord‑tenant rights.
• Assist clients in achieving long‑term housing stability by ensuring compliance with lease agreements and developing Individualized Housing Sustainability Plans.
• Mediate conflicts involving households, roommates, or landlord‑tenant issues that may threaten housing stability.
• Serve as the primary point of contact for landlords and foster positive, ongoing relationships.
• Develop and maintain a comprehensive Resource Directory of local and state service providers.
• Maintain accurate, thorough, and timely case documentation in HMIS and client files, in accordance with agency standards and best practices.
• Collaborate as a contributing member of a multidisciplinary team with Shelter House staff and community partners.
• Demonstrate and uphold the Shelter House core values of iCARE: Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Perform other duties as assigned to support program and agency objectives.

Required:

• A bachelor's degree in human services / related field or commensurate experience
• 1+ years of human services or direct services experience
• Ability to prioritize competing priorities and make sound judgements
• Ability to advocate, assist in problem‑solving, and achieve results for families
• Strong written and oral communication skills
• Strong organizational and time management skills
• Valid Driver’s License and reliable transportation
• Flexibility to work outside of normal business hours when needed

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

• Medical, Dental & Vision Insurance
• 401K contributions with a 4% employer match
• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
• Two Semi-Annual Team Building Events

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment‑related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.