Work in Portugal - Customer Care/French Market (Remote Job with Accomodation)!)

Cross Border Talents; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A prominent recruitment agency is seeking a Customer Support Representative to work remotely from Portugal. The role requires fluent French skills and involves responding to customer requests through various channels. Candidates should possess good customer service abilities and be able to handle multiple tasks efficiently. This position offers a salary up to 1,000 gross monthly, with accommodation options available for those relocating from abroad. Enjoy a multicultural lifestyle with great opportunities for career growth and work-life balance.

Prestations

Performance and complexity bonus

Accommodation options available

22 vacation days per year

Qualifications

• Must have fluent French language skills for customer communication.
• Experience in customer support or similar roles is preferred.
• Ability to handle multiple tasks efficiently.

Responsabilités

• Respond to customer requests via email, chat, and calls.
• Handle support tickets and ensure timely resolutions.
• Conduct outbound calls to promote products and gather feedback.

Connaissances

Fluent in French

Customer service skills

Communication skills

Outils

CRM tools

Description du poste

Want to Relocate to Portugal?

We are looking for French-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position :

Customer Support Representative

Location :

Remote in Portugal

Market :

French-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will :

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

• Salary : Up to1,000 +performance & complexity bonus gross / monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option :

Studio apartment in a company shared building for up to 12 months

Rent : 280 / month , all utilities included (deducted from pay slip)

Working Conditions

• 40 hours / week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!