VIP Relationship Manager

Bybit; Lyon; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading cryptocurrency exchange in Lyon is seeking an experienced client services manager to handle VIP client relationships. You will leverage your sales expertise in managing a portfolio of high net-worth institutional clients. The ideal candidate will have 4-7 years of relevant experience and be proficient in French. This role focuses on building strong client relationships and analyzing client behavior to enhance service delivery.

Qualifications

• Minimum 4-7 years in sales/client services in finance.
• Experience with institutional clients and high net-worth individuals.
• Strong written and spoken French language proficiency.

Responsabilités

• Acquire and manage relationships with global VIP clients.
• Enhance and expand existing client relationships.
• Analyze client behavior and prepare reports.
• Collaborate with various departments to optimize service.

Connaissances

Client portfolio management

Communication skills

Relationship building

Analytical skills

Multitasking ability

Description du poste

About Us

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry\'s safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24 / 7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Responsibilities

• Perform client acquisition and strong relationship management with a portfolio of global VIP clients;
• Build rapport, including enhancing and expanding relationships with existing clients via frequent and sustained communication;
• Building key customer service processes and systems, formulating management rules, and tracking the status of key customers;
• Analyze the clients\' behavior, identify their unspoken needs, prepare key customer analysis reports;
• Liaise with various stakeholders from different departments to provide optimal excellent service solutions and experience.

Qualifications

• At least 4-7 years working experience in sales and client services function with international financial background in banking, investments, etc.;
• Client portfolio including institutional clients, high net-worth individuals, private bank customers with brokers, futures institutions or commercial banks, etc.;
• Experience working in trading platforms or exchanges is highly advantageous;
• Strong communication and written skills;
• Proficient in French (written and spoken) ;
• Able to work under pressure and tight deadlines while maintaining good multi-tasking skills.