Turkish Speaking VIP Account Manager

Gamdom; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading online gaming platform is seeking a Turkish Speaking VIP Account Manager to enhance VIP experiences. Responsibilities include building relationships with players, creating loyalty programs, and collaborating with internal teams. The ideal candidate has experience in customer service within iGaming and is fluent in Turkish and English. This role offers flexible remote work and generous paid time off.

Prestations

Fully remote work

Flexible schedule

30 days of paid time off

Equipment allowance

Qualifications

• Proven experience in a customer-focused role, preferably within iGaming.
• Fluent in Turkish and strong communication in English.
• Exceptional skills in delivering customer experiences.

Responsabilités

• Build relationships with Turkish-speaking VIP players.
• Act as a liaison for VIP players addressing inquiries.
• Design personalized loyalty programs and promotions.
• Collaborate with internal teams for exclusive offers.
• Analyze player behavior for targeted engagement.
• Anticipate and address player issues proactively.

Connaissances

Customer-focused experience

Fluent Turkish

Strong communication skills

Interpersonal skills

Organizational skills

Analytical mindset

Outils

Intercom

Discord

CRM systems

Description du poste

Overview

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

About Gamdom

Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As we continue to grow, we are committed to delivering exceptional service and unique rewards for our VIP players.

We’re now looking for a Turkish Speaking VIP Account Manager to join our team and play a key role in shaping personalized VIP experiences.

Responsibilities

• Relationship Management
  Build and maintain strong relationships with Turkish-speaking VIP players, ensuring their needs are understood and consistently met.
• Primary Point of Contact
  Act as the dedicated liaison for VIP players, addressing inquiries and providing customized solutions through platforms like Intercom, Discord, and email.
• Loyalty & Rewards
  Design and execute personalized loyalty programs, promotions, and rewards to enhance player satisfaction and engagement.
• Collaboration with Internal Teams
  Work closely with marketing, promotions, and support teams to curate exclusive offers and experiences tailored for VIP players.
• Data-Driven Strategies
  Analyze player behavior and performance metrics to identify trends, develop targeted engagement strategies, and align offerings with individual preferences.
• Proactive Issue Resolution
  Anticipate and address player concerns promptly, delivering effective solutions to maintain trust and ensure an exceptional gaming experience.

What We're Looking For

• Proven experience in a customer-focused role, preferably within the iGaming or online gaming industry.
• Native-level or fluent Turkish speaker, with strong English communication skills.
• Strong interpersonal skills with a passion for delivering top-tier customer experiences.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with platforms like Intercom, Discord, and CRM systems is a plus.
• Analytical mindset with the ability to use data to drive decisions.

Perks at Gamdom

• Fully remote - work from anywhere in the world
• Flexible schedule
• 30 days of paid time off
• Equipment allowance