Travel Customer Experience Representative

Prestige Travel Agency by Mich; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A travel agency is seeking a Remote Travel Customer Experience Representative to support clients throughout their travel journey, from booking to post-trip follow-up. This role involves responding to inquiries, assisting with bookings, providing travel information, and resolving customer concerns. Ideal candidates possess strong communication skills and a passion for travel. The position offers a flexible work environment, career growth opportunities, and travel perks.

Prestations

Flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging.
• Assist clients with travel bookings, modifications, and cancellations.
• Provide information on destinations and travel requirements.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns effectively.
• Maintain accurate client and booking records.

Connaissances

Communication skills

Customer service experience

Organizational skills

Technology comfort

Outils

CRM tools

Description du poste

Travel Customer Experience Representative (Remote)

Prestige Travel Agency by Mich USA is seeking aTravel Customer Experience Representativeto support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

What We Offer

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Equal Opportunity Statement

Prestige Travel Agency by MichUSA is an Equal Opportunity Employer and values diversity in the workplace.