Technical Support Engineer 2

Datadog; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading tech company in Paris is seeking a Technical Support Engineer 2 to join their team. The role involves engaging with customers, resolving technical issues, and providing education on products. Ideal candidates are detail-oriented with previous troubleshooting experience and strong communication skills. This position offers access to competitive benefits and a supportive, inclusive workplace culture.

Prestations

Generous global benefits

New hire stock equity

Continuous career development

Product training

Inclusive workplace culture

Qualifications

• Experienced in using Zendesk, Jira, or similar software.
• Previous technical troubleshooting and/or programming experience is desirable.
• Self-motivated with attention to detail and a desire for continuous learning.

Responsabilités

• Engage with customers to resolve technical support requests.
• Reproduce technical issues for troubleshooting.
• Participate in product conversations based on client feedback.

Connaissances

Technical troubleshooting

Customer engagement

Communication

Client-centric approach

Programming basics

Familiarity with ticketing software

Outils

Zendesk

Jira

Confluence

Description du poste

Overview

Technical Support Engineer 2

Paris, France

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do

• Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
• Reproduce technical issues and dive into Datadog’s 600+ integrations
• Become demo certified and lead a three-pillar demo to customers
• Participate in product conversations with internal teams based on feedback from client interactions
• Train as a highly knowledgeable specialist in one or more Datadog product area(s)
• Work from a Datadog office 3 - 5 days per week

Who You Are

• Experienced using Zendesk, Jira, Confluence, or similar software
• An engineer with previous technical troubleshooting and / or programming experience
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• A tinkerer with some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth

• Generous and competitive global benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.